I ordered an outfit from Cinderella Dress through DHGate.com on ******** also paying to...

GetHuman4148285's Refund a Charge issue with DHGate.com from December 2019

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The issue in GetHuman4148285's own words
I ordered an outfit from Cinderella Dress through DHGate.com on ******** also paying to have the product delivered within *-* days. I received an email on from the seller stating I would need to pay an additional **.** for plus size. After asking if I pay the additional money owed would I still get the outfit by December **. In short I would get it Jan ****. I canceled the order. That’s when the back and forth via emails began. I was asked to allow them to withhold **% which i feel they should not receive since I had not paid the additional money amount. From *****-***** I have had no success in getting my money. Yet each email is insisting that I just keep the outfit and return it later. I explained it was for my mother to wear for my wedding ******** and since I couldn’t receive it by time I needed it, I no longer wanted it . Nothing has been resolve. I reluctantly agreed to give the **% and asked that my refund be process but nothing has been done. At this point, I just want my money and to be done with communication with this company

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DHGate.com

Refund a Charge issue
Reported by GetHuman4148285
Dec 24th, 2019 - 10 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 4789 others
0 customers following this

Timeline

GetHuman4148285 started working on this issue
Dec 24th, 2019 7:50pm

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