i ordered a pair of airpods which came in broken. I messaged the seller who i bought th...

GetHuman3239534's Refund a Charge issue with DHGate.com from July 2019

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The issue in GetHuman3239534's own words
i ordered a pair of airpods which came in broken. I messaged the seller who i bought them from about the problem and they told me to send it back via usps firstclass mail to get a refund. I paid another $** to send the package back. After, i messaged the seller to tell them it was done and to get my refund but the seller never got back to me. i waited weeks for a responce back from them but never heard anything. i decided to email customer service about my issues and they got back to me saying they would try their best to help and to give them some info about my order. i tell them everthing that happened and they email me back saying that i needed to message the seller to resolve the issue. I emailed them back ensuring them that the reason i was emailing them because i was getting no help from the seller. Customer service isnt helping me resolve this issue and they just keep telling me to fix this with the seller but i cant

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DHGate.com

Refund a Charge issue
Reported by GetHuman3239534
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 10660 others
0 customers following this
Items needed
Name on the account
Address on the account
Email on the account
Order number

Timeline

GetHuman3239534 started working on this issue
Jul 13th, 2019 1:02am
GetHuman3239534 indicated the issue is not fixed yet.
Jul 13th, 2019 10:46am
GetHuman3239534 indicated the issue is not fixed yet.
Jul 13th, 2019 10:47am
GetHuman3239534 indicated the issue is not fixed yet.
Jul 16th, 2019 2:39am