I ordered a pair of uggs about over a month ago and they’re still not here. I’ve tracke...

GetHuman1821342's customer service issue with DHGate.com from December 2018

7 views | 4422 similar | 0 following
Help with my DHGate.com issue
First: share to improve GetHuman1821342's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1821342's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1821342 will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1821342 can let us know if they help or not.
Before contacting them, items GetHuman1821342 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1821342's own words
I ordered a pair of uggs about over a month ago and they’re still not here. I’ve tracked them and they’ve been at the same location for about two weeks now. I’ve messages this app plenty of times trying to get information on where they could possibly be. If i won’t have them before the middle of January I would appreciate a refund ! I think it’s verry unprofessional that your website doesn’t inform people that their package will tak this long because when i ordered it the confirmation said *-** business days and it’s been well over * ** even ** days. My number is(***) ***-**** you can contact me anytime I would really appreciate some information on my package and my order * is *********. Thank you !

GetHuman1821342 did not yet indicate what DHGate.com should do to make this right.

How GetHuman1821342 fixed the problem

We are waiting for GetHuman1821342 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DHGate.com's attention and get better help faster. Tap below to get started.
Having DHGate.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1821342 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1821342
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4422 others
0 customers following this


GetHuman1821342 started working on this issue
Dec 24th, 2018 4:55am