Colleen Haddock ***.***.****, please leave message. Order NOT received.... UPS said it...

GetHuman649888's customer service issue with DHGate.com from May 2018

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Help with my DHGate.com issue
GetHuman649888's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman649888 will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman649888 can let us know if they help or not.
The issue in GetHuman649888's own words
Colleen Haddock ***.***.****, please leave message. Order NOT received.... UPS said it was delivered on May *, ****..... this order was placed back in March **** and was to be delived in *-* weeks. They charged my Visa and I NEVER heard fro them again... today I was able to contact UPS, UPS said the order was delivered to the RV Park where I was in March.... interestingly the RV Park was closed down down as of April **, ****. So I don't know how the order was delivered. UPS told me this am that the SELLER has to contact them and request an investigation. I CAN NOT reach the SELLER AT ALL. UPS told me the Seller has ** days to request the investigation.... however the Seller wants my Visa to release payment in * days...... I wish now I had checked into this company before I placed my order. Since the RV Park is closed until Sept **** I would like the Order cancelled, not charged to my Visa. FYI, the Seller told me recently that the order would not be delivered til an estimated date in July..... there is so much confusion regarding this order and I am terribly unhappy! Any help would greatly appreciated. Thank you so much. Colleen Haddock ***.***.****.*I clicked on your green circle and it said you already had my email and all the info you needed, please call me (no texting available at this phone number) If you need additional information. You may leave a voice message at this number for me. Again, thank you so very much for all your help.

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DHGate.com

Customer service issue
Reported by GetHuman649888
May 2nd, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4571 others
0 customers following this
Items needed
Name on the account
Address on the account
Email on the account
Order number

Timeline

GetHuman649888 started working on this issue
May 2nd, 2018 6:23pm
GetHuman649888 indicated the issue is not fixed yet.
May 2nd, 2018 6:23pm
GetHuman649888 indicated the issue is not fixed yet.
May 8th, 2018 3:23pm

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