Oh it’s a nightmare! I have an order seller never sent anything I cancel the order the...
GetHuman-backroor's customer service issue with DHGate.com from April 2018
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Help with my DHGate.com issue
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DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-backroor will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-backroor can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if DHGate.com has better answers for you: DHGate.com Help Center
Before contacting them, items GetHuman-backroor may need:
Name on the account, Address on the account, Email on the account, and Order number
The issue in GetHuman-backroor's own words
Oh it’s a nightmare! I have an order seller never sent anything I cancel the order the money just sits there customer service doesn’t do one thing! I also have a secondary order seller just doesn’t feel like sending the item they’re out of stock send me nasty messages I canceled but they’re not doing anything about it so the money sitting there as well and two orders! And there’s the last order that I canceled the seller said he’s going to send anyway because he’ll lose his job if he doesn’t send the item? So I disputed with American Express so when I receive the item! I need a return shipping label and the vendor doesn’t respond and DH gate customer service doesn’t respond to anything?
GetHuman-backroor did not yet indicate what DHGate.com should do to make this right.
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