Oh it’s a nightmare! I have an order seller never sent anything I cancel the order the...

GetHuman-backroor's customer service issue with DHGate.com from April 2018

4 views | 340 similar | 0 following
Help with my DHGate.com issue
First: share to improve GetHuman-backroor's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-backroor's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-backroor will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-backroor can let us know if they help or not.
Before contacting them, items GetHuman-backroor may need:
Name on the account, Address on the account, Email on the account, and Order number
The issue in GetHuman-backroor's own words
Oh it’s a nightmare! I have an order seller never sent anything I cancel the order the money just sits there customer service doesn’t do one thing! I also have a secondary order seller just doesn’t feel like sending the item they’re out of stock send me nasty messages I canceled but they’re not doing anything about it so the money sitting there as well and two orders! And there’s the last order that I canceled the seller said he’s going to send anyway because he’ll lose his job if he doesn’t send the item? So I disputed with American Express so when I receive the item! I need a return shipping label and the vendor doesn’t respond and DH gate customer service doesn’t respond to anything?

GetHuman-backroor did not yet indicate what DHGate.com should do to make this right.

How GetHuman-backroor fixed the problem

We are waiting for GetHuman-backroor to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DHGate.com's attention and get better help faster. Tap below to get started.
Having DHGate.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-backroor fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-backroor
Apr 30th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 340 others
0 customers following this


GetHuman-backroor started working on this issue
Apr 30th, 2018 10:03pm