Oh it’s a nightmare! I have an order seller never sent anything I cancel the order the...

GetHuman-backroor's customer service issue with DHGate.com from April 2018

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DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-backroor will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-backroor can let us know if they help or not.
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The issue in GetHuman-backroor's own words
Oh it’s a nightmare! I have an order seller never sent anything I cancel the order the money just sits there customer service doesn’t do one thing! I also have a secondary order seller just doesn’t feel like sending the item they’re out of stock send me nasty messages I canceled but they’re not doing anything about it so the money sitting there as well and two orders! And there’s the last order that I canceled the seller said he’s going to send anyway because he’ll lose his job if he doesn’t send the item? So I disputed with American Express so when I receive the item! I need a return shipping label and the vendor doesn’t respond and DH gate customer service doesn’t respond to anything?
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DHGate.com

Customer service issue
Reported by GetHuman-backroor
Apr 30th, 2018 - a yr ago
I have an issue with DHGate.com too
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Seen by 4 customers so far
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Timeline
GetHuman-backroor started working on this issue
Apr 30th, 2018 10:03pm