Currys Customer FAQ

To get a manual for your fridge freezer purchased from Currys, you can check the manufacturer's website for a digital copy. If you cannot locate it, you can request this directly from the manufacturer's customer services via their website or telephone. They usually have digital versions that they can send via email. For certain brands, Currys may be able to provide the manual directly. We recommend you have the model number of your fridge freezer in hand to ensure you get the correct manual.

Usually, the order number is used to track your purchase on Currys. If it's not showing up, it's possible there could be a delay in updating the tracking information. Typically this is resolved in a few hours but can sometimes take up to 24 hours. If your order number is still not on tracking after this time, there may be a problem with the system. In that case, using the contact information provided on this page is your best bet. They'll be able to answer your specific questions about your order status.

Currys offers delivery, installation, and recycling services for most products, including TVs. When you make a purchase, you have the option to add these services to your order. If you've opted for the installation service, our team will unpack and install your new TV, and they can also remove all packaging materials. If your TV has already been delivered and you need the packaging removed, give us a call and we'll arrange for this. Remember to keep in mind that there may be an added charge for these services.

To find out if an item is on display in a Currys store, it's best to visit the Currys website and use the 'Check Stock' feature. After searching for your desired product, you'll see an option that says ‘Check stock in your local store’. If the item is available for display, it will be listed there. Please note that the stock level might vary from store to store, so it's ideal to check this before you visit to ensure the product is available for viewing.

We're sorry for any confusion in this situation. It's not common for your care plan to start before you've received your product, as the plan typically begins after your product has been delivered. It's possible that the start date of your care plan has been automatically placed when you purchased the product, rather than when you received it. We'd recommend holding onto all your purchase and delivery papers until you receive your product. Once you have your product, if any issues arise with it under your care plan, they should be covered from the day you received the product, not just from the start date of the plan.