I ordered a freezer online on *th April. That very same day after checking the order I...

GetHuman4675519's Cancel order issue with Currys from April 2020

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The issue in GetHuman4675519's own words
I ordered a freezer online on *th April. That very same day after checking the order I realised I had ordered the incorrect model. The one I ordered is too big to fit in my allocated space. I immediately tried to contact Currys on the phone number provided but after waiting in a queue for an hour I gave up. I have since tried calling the same number everyday for the last two weeks without success. I have emailed customer services, without success, I even resorted to mailing a letter to them, without success. Today I received a text to say my item will be arriving on **st April - All I want to do is to cancel this order and get a refund. - Help!

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Currys

Cancel order issue
Reported by GetHuman4675519
Apr 19th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1064 others
0 customers following this

Timeline

GetHuman4675519 started working on this issue
Apr 19th 10:53am
GetHuman4675519 indicated the issue is not fixed yet.
Apr 20th 1:52pm