I bought an HP Envy from Curry's on **th April ****. The keyboard and the trackpad are...

GetHuman4603798's Returns issue with Currys from April 2020

Help with my Currys issue
First: share to improve GetHuman4603798's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4603798 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman4603798's own words
I bought an HP Envy from Curry's on **th April ****. The keyboard and the trackpad are defective. The keyboard's caps lock sometimes works, sometimes it doesn't. Shift * letter should give a capital letter* however, for four or five letters, this does not work. Sometimes I can type numbers, sometimes I cannot - trying to type a * results in typing a $, for example. The trackpad sometimes works and sometimes it does not. When it is not working, random sections of text are highlighted (as if ready for copy and pasting) and are difficult to un-highlight. When it comes to copying and pasting, the problems REALLY begin. Once again, sometimes it will work fine (which demonstrates that I know how to copy and paste), but more than half the time (using exactly the same technique), the word(s) that I want to highlight are impossible to capture. In fact, completely random sections of text are highlighted - and once again, "un-highlighting" these sections is difficult.**I understand that this is a very difficult time for everyone - it's *th April **** and the height of the Coronavirus crisis. I am a teacher and I am supposed to be teaching online, using apps like Zoom, collating homework, and creating lesson plans. All of this is IMPOSSIBLE on the HP Envy in its present state. (By the way, these issues have been ongoing ever since I bought the computer. I simply did not use it very much, preferring to work on the computers at work.)**I desperately need to have access to a working computer so that I can carry out my work duties from home.**As my HP Envy is still under warranty. **I need a replacement laptop. I do not want an HP Envy as I have read many reviews that state that the trackpad is a major fault in its design.**All I want is a laptop that works and whose functionality is flawless. **The details on my receipt are as follows:**Currys PCWorld *Branch: **** Craigleith*Unit ** Craigleith Retail Park*South Groathill Avenue*Edinburgh EH* *LN*Tel ***** *******www.currys.co.uk**Till: **Receipt: *******Date: *********Operator: ** Andrew*Time: **:****SALE*HP Envy I*** **GB £***.**** x ********** @ £***.****"For your Records"*Auth Code: *******Ref: **************************AID: A**************App Seq: ****Txn Num: **********************

GetHuman4603798 did not yet indicate what Currys should do to make this right.

How GetHuman4603798 fixed the problem

We are waiting for GetHuman4603798 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Currys's attention and get better help faster. Tap below to get started.
Having Currys issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Returns issue
Reported by GetHuman4603798
Apr 8th, 2020 - 3 years ago
Not resolved
Seen by 38 customers so far
Similar issue to 878 others
0 customers following this


GetHuman4603798 started working on this issue
Apr 8th, 2020 9:35am
GetHuman4603798 indicated the issue is not fixed yet.
Apr 10th, 2020 7:53am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies