Coffee grounds stack up on top of Thermal Carafe Lid in center inlet area

GetHuman1045862's customer service issue with Cuisinart from August 2018

Help with my Cuisinart issue
The issue in GetHuman1045862's own words
Find out how to fix problem. ... Cuisinart DGB-***BC. **Problem: coffee grounds stack up on top of Thermal Carafe Lid in center inlet area. **Filter Holder Lid is clean and Lid arrow matched with Filter holder arrow. Clean paper filter is in position. Four cups water in reservoir and set to make *-cups.
Puzzling how coffee grounds can possibly get past a new, clean paper filter.
GetHuman1045862 did not yet indicate what Cuisinart should do to make this right.
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Cuisinart

Cuisinart DGB-***BC
Customer service issue
Reported by GetHuman1045862
Aug 28th, 2018 - 4 mons ago
I have an issue with Cuisinart too
Fixed
Seen by 7 customers so far
Similar issue to 48 others
0 customers following this
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Timeline
GetHuman1045862 started working on this issue
Aug 28th 12:13pm
GetHuman1045862 indicated the issue is not fixed yet.
Aug 28th 2:01pm
GetHuman1045862 indicated the issue is not fixed yet.
Aug 28th 2:06pm
GetHuman1045862 indicated the issue is not fixed yet.
Aug 28th 2:06pm
GetHuman1045862 indicated the issue is not fixed yet.
Aug 28th 5:55pm
GetHuman1045862 indicated the issue is not fixed yet.
Aug 31st 1:49pm