: *I recently signed up earlier this year what I thought was month to month, I also pai...

GetHuman3877586's Complaint issue with Crunch Gym from November 2019

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Account holder name, Membership number, Email address on the account, and Billing address
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3877586's own words
: *I recently signed up earlier this year what I thought was month to month, I also paid for personal Training.. the personal trainer that was assigned to me was terminated and after discussing this with the manager he would have someone else contact me, I called back two weeks later because I had not heard anything, a week later I got a call from a young lade saying she was my new trainer.. the problem is we have since moved and I am not able to make it for personal training.. and after almost * months...i am no longer interested in the service.. I have called multiple times and left message after message to either get the $*** refunded or credit to my account.. and have got zero response.. early October I went in and changed my billing information for both my daughter Analynn and my membership, when the automatic payment went thru one was processed thru the new account one was processed thru the old account this caused and overdraft to occur.. when I called I was told the manager would call me back and to this day I have yet to here from him... this is some terrible customer service.. I need the $*** refunded to me as the first month I was not approached at no fault of mine! and I would love to cancel my member ship due to the lack of response* help that I have gotten to address the payment issues, I thought I was on month to month but when I called the said I was on a year.. I have upheld my end of the deal by paying but the service that I have gotten to address the issue is clearly not upholding your end of the deal in fact it cost me more money due to the overdraft.. so how is this to be solved am very tired of leaving a message just so I don't get a return phone call!! Brandy Davis**I want my $*** dollars back for personal trainer...the $**.** for my overdraft fee and I want to cancel my membership...customer service is terrible...the problem will not go away if it is ignored!!!

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Crunch Gym

Complaint issue
Reported by GetHuman3877586
Nov 3rd, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 749 others
0 customers following this

Timeline

GetHuman3877586 started working on this issue
Nov 3rd, 2019 8:27pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 6th, 2019 8:54pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 6th, 2019 8:54pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 6th, 2019 8:54pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 6th, 2019 8:54pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 6th, 2019 8:54pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 6th, 2019 8:54pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 6th, 2019 8:54pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 8th, 2019 9:09pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 8th, 2019 9:09pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 8th, 2019 9:09pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 8th, 2019 9:09pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 8th, 2019 9:09pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 8th, 2019 9:10pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 8th, 2019 9:10pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 8th, 2019 9:10pm
GetHuman3877586 indicated the issue is not fixed yet.
Nov 14th, 2019 2:55am
GetHuman3877586 indicated the issue is not fixed yet.
Nov 14th, 2019 2:55am
GetHuman3877586 indicated the issue is not fixed yet.
Nov 14th, 2019 2:59am
GetHuman3877586 indicated the issue is not fixed yet.
Nov 14th, 2019 9:15pm

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