I am a member of Crunch Gym in Roanoke, VA. Previously, it was Gold's Gym which I joine...

GetHuman3363547's Complaint issue with Crunch Gym from August 2019

Help with my Crunch Gym issue
Before contacting them, items GetHuman3363547 may need:
Account holder name, Membership number, Email address on the account, and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3363547's own words
I am a member of Crunch Gym in Roanoke, VA. Previously, it was Gold's Gym which I joined in ****. The same owners remodeled Gold's and it became Crunch about a year ago. So I have a ** year relationship with this gym and their owners. Currently I am ** years old. I spend about an hour most weekdays working out there. Of course, all of the equipment is new and somewhat unfamiliar to me. Consequently, my workouts have become very repetitive. I approached one of the coaches about buying a few sessions to increase my comfort using some of the new equipment. My options for packages involved a minimum commitment of $*** and a * months contract. I am not over * weight or out of shape for my age. I do not need * months at $*** a month to meet my fitness needs. I was told that Crunch headquarters dictates the packages available to customers. Clearly, I am a minority due to my gender and my age. I understand that your target population is much younger and predominantly male. However, I am requesting your help to purchase a one month contract for * *** hour sessions of training to streamline my workout sessions to meet my specific fitness needs at a reasonable fee. Thank you for your response to my urgent inquiry. *Susan Boyes

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Crunch Gym

Complaint issue
Reported by GetHuman3363547
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 45 customers so far
Similar issue to 602 others
0 customers following this

Timeline

GetHuman3363547 started working on this issue
Aug 3rd, 2019 6:50pm
GetHuman3363547 indicated the issue is not fixed yet.
Aug 11th, 2019 5:45pm
GetHuman3363547 indicated the issue is not fixed yet.
Aug 11th, 2019 5:47pm
GetHuman3363547 shared this issue with your circles on Google+
Aug 11th, 2019 6:29pm
GetHuman3363547 indicated the issue is not fixed yet.
Aug 12th, 2019 12:51pm
GetHuman3363547 indicated the issue is not fixed yet.
Aug 12th, 2019 12:59pm
GetHuman3363547 indicated the issue is not fixed yet.
Aug 12th, 2019 6:14pm
GetHuman3363547 indicated the issue is not fixed yet.
Aug 12th, 2019 6:16pm

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