My husband signed us up both for memberships at a crunch location that had not opened y...

GetHuman2313356's customer service issue with Crunch Gym from February 2019

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The issue in GetHuman2313356's own words
My husband signed us up both for memberships at a crunch location that had not opened yet. He was told we would have two months free and we could cancel at any time if we did not like it. He signed us up in January and we got the agreement emailed which did not start when we would be billed. We got billed for our memberships in February even though we weren’t supposed to be. We decided we wanted to cancel it, and he was told he couldn’t cancel both accounts. He could only cancel his account and not mine. We both thought that it was ridiculous since he made both accounts and he was finally responsible for both. When I physically went in to cancel the membership, they told me that they could only cancel it during the hours of **am and *pm. So the next day I left work early to cancel this membership when I was informed that I would need to pay the yearly membership also, since it was less than ** days out. It was going to get billed March *th and today was February **. I asked if there was anything that could be done and the location told me that they couldn’t do anything about it. Later, my husband called and they told him that I needed to talk to a manager before I canceled the membership and that now there is nothing that can be done about it.

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Crunch Gym

Customer service issue
Reported by GetHuman2313356
Feb 27th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 373 others
0 customers following this

Timeline

GetHuman2313356 started working on this issue
Feb 27th, 2019 12:53am