I canceled my member****p last year around March **** and I’m still being charged. I di...

GetHuman753261's customer service issue with Crunch Gym from June 2018

Help with my Crunch Gym issue
I canceled my member****p last year around March **** and I’m still being charged. I didnt realize I was being charged because I don’t realize $** missing from my account monthly. I only noticed I was being charged because I got charged the annually amount of $**. The location of my gym switched over owners when I was in the middle of canceling my member****p. I’m not sure if paperwork got mixed up but I asked the manager for a refund and he said he couldn’t give me one without paper work saying I canceled. This was a year ago I didn’t keep a half sheet a paper for a year showing proof of cancellation. I would appreciate my refund, I went through the process of cancellation he first time and paid the fee as well. I don’t think it’s right to have been charged when the manager made a mistake with my account. Please and thank you.
I trust that Crunch Gym will make this right and come up with a resolution that is fair.
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Crunch Gym

Customer service issue
Reported by GetHuman753261
Jun 5th, 2018 - 2 mons ago
I have an issue with Crunch Gym too
Fixed
Seen by 12 customers so far
Similar issue to 279 others
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Timeline
GetHuman753261 started working on this issue
Jun 5th 6:59pm
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Jun 5th 7:00pm
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Jun 5th 8:04pm
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Jun 5th 8:06pm
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Jun 5th 8:06pm
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Jun 5th 8:06pm
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Jun 6th 8:31pm
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Jun 7th 1:52am
GetHuman753261 indicated the issue is not fixed yet.
Jun 8th 9:59pm