Mrs Chong,*No** , jalan indah *****taman bukit indah ******Johor Bahru * Malaysia ***th...
GetHuman2145255's customer service issue with Crocs from February 2019
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The issue in GetHuman2145255's own words
Mrs Chong,*No** , jalan indah *****taman bukit indah ******Johor Bahru * Malaysia ***th February ******CROCS Malaysia *.G** Jalan PJU ***, ***** Petaling Jaya**Complaint for Bad Service Dear **Management in charge,**I have been a loyal customer of “Crocs ” your stores for the past few years, I have time and again received great Service at your shop “Crocs“which is one of the main reasons I shop at your store. But to my surprise, on the date of *th February ****, I was at the receiving end of some very poor service at your shop Johor Bahru AEON Bukit indah ! And staff attitude was very rude! It really disappointed on this kind of service!*On the said date, I was with my family do shopping for Chinese Year. The staff didn’t attend serve us. So I saw the Shoe was place in the high level position I can’t take it . Due to nobody to serve so I try to get the shoes from the position. Unfortunately your staff saw me and talk to us very bad manner and scold us in front of other customers ! She was give the comment that the shoe got no size for me. So I really **** off for her behavior! As a customer we deserve better service and respectful service. Because of this happens we decided not to support your again! ***% no manner service is not acceptable! I paid for service and service but your staff was not helping and don’t know what they do! Without a service in that situation then I need to help myself with this issues! Your staff don’t care about it just showing me the anger. Please send her for customer service training to teach her how to respect people! I feel insulting for that. The malay staff was standing at there. who was wearing the black jacket.*When I try to snap a photo of her , she was turning her back to me and don’t even bother! she would do it in * minutes, and resumed her conversation with other people . After she started with her work and did it very slowly. she talked to me very rudely, and told me that no more size for me ! did not like the service , I could take my business elsewhere.*I was appalled at such behaviour, and have a good mind to take my business elsewhere as suggested.I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such tarnish the company name, so please address this issue soon.** Thank you for your co-operation.*which will help you to avoid common mistakes!*This kind of attitude it was not right. It was terribly made and worst service!. When I told my friends about this issues they was surprised a shop assistant was very rude to me ! Spoiled my mood by her!*I also want an official apology from her plus an explanation of why I was treated so badly. I will blacklist your shop. Without any explanation I will take further action. And also will post in Facebook and friends to tell them what is going on.*And I write in to Mr Andrew Rees President, CEO and Director.*Thank you for your attention. Sorry to bring this matter up.** Yours sincerely, *Mrs Chong
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