I paid my phone bill july ** **** I woke up July ** **** and my phone was turned off. I...

GetHuman3359532's customer service issue with Cricket Communications from August 2019

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The issue in GetHuman3359532's own words
I paid my phone bill july ** **** I woke up July ** **** and my phone was turned off. I called cricket and their saying someone accidently put $*** on my account back in **** and they reversed the payment JULY ** **** THATS * YEARS AGO!! how and why would they JUST NOW reverse that payment! They would have noticed that they put it on the wrong account because their phone would have gotten turned off that same month that they didnt pay thier phone bill because they paid mine instead of theirs. This doesnt make any sense to me!!! And I'm trying to get a new account so I can get my phone turned back on because I have no recollection of having a credit on my account or anything of that sort! But they want let me do that. Ive always paid my bill every month! So cricket has made some sort of mistake and they are not working with me at all! * reps told me I could get a new sim card and change my number and then when I got my sim card and called back other reps are saying I cant do that because I have a due payment. Ive been told different things numerous times. And all I want is my phone back on!!!

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Cricket Communications

Customer service issue
Reported by GetHuman3359532
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 314 others
0 customers following this

Timeline

GetHuman3359532 started working on this issue
Aug 3rd, 2019 12:07am

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