Cricket Communications Customer Service Issues

I am in need of unlocking my phone number from Cricket. The phone number is [redacted]. I was initially told by Cricket associates that I could unlock my phone without any issues. After contacting customer service, they said it would be resolved in 3-5 business days. According to their guidelines, the phone must have been actively used on Cricket's network for at least 6 months. It's been more than 6 months since I used the service, but the phone underwent repairs and the IMEI code was changed without informing me. Despite the manager's assurance that they would unlock it, it has been over 5 business days. I find it unjust to wait the entire 6 months period as I urgently need to use the phone now. The manager provided misleading information about the waiting time. I followed up today, and they mentioned initiating a request. My sole request is to have my cell number, [redacted], unlocked promptly. Thank you.

I recently started using Cricket Wireless, and encountered issues with my Alcatel Onyx phone not sending or receiving pictures through MMS. After a two-hour call with customer service ([redacted]), the representative suggested a factory reset. While attempting to reset, I got locked out of my Google account due to security questions not being accepted. The patient representative stayed on the line and connected me to a Google supervisor to no avail. She then informed me that I could get a replacement phone as I was still within the time frame to do so. Unfortunately, after finally regaining access to my Google account, my phone's screen shattered after a single drop, despite having a protective case. Now my phone won't charge, causing me to lose business. I would like to take up the offer for a replacement phone as I've just upgraded my plan. I hope Cricket Wireless can assist me with this issue promptly.

I recently joined Cricket hoping for good service but have been unable to use my phone at home due to towers being over 3 miles away. Despite being told that tower upgrades were in progress, the lack of service is disappointing. I would like a refund for my activation fee as I'm considering returning to my previous provider. It would be helpful if sales representatives could verify coverage based on customers' ZIP codes to avoid such issues. The tech department quickly identified the problem, but I am left without service. I hope Cricket can address this situation to maintain their reputation. Thank you for your attention to this matter.

For the past two weeks, I have been experiencing issues with my Cricket account. My account was hacked, and although I didn't pay the remaining $20 due to Cricket's lack of assistance, now they are requesting an extra $5 to reconnect my phone. I am only willing to pay the $30 I owe, not a penny more. The manager I spoke to was unhelpful and insisted on the $35 total without listening to my concerns, which is unacceptable customer service. I am frustrated as a loyal customer of over a year facing such problems. I am seeking assistance to waive the extra $5 fee so I can settle my $30 payment and continue using my phone. If this matter is not resolved, I am considering switching to Boost for their better policies on extra charges and service availability even with the phone turned off.

I have been a loyal cricket customer for over four years and have always enjoyed their service. Recently, I visited a cricket store and traded in our old phones to buy two new ones. Unfortunately, the next day, my phone became locked, and when I returned to the store, they were unable to unlock it as they didn't have the necessary code. They ultimately declared my phone unusable and suggested buying a new one, risking the loss of all my data. This experience was frustrating, especially considering they had installed a lock app on my phone without informing me. I am a senior citizen on a fixed income and cannot afford a new phone at full price due to this error. I hope there is a way for me to obtain a discounted replacement to resolve this issue fairly. Thank you for your assistance. Edward Todd

I would like to file a formal complaint regarding the behavior of the store manager I encountered today at the location on East Silver Springs Boulevard in Ocala, Florida. The manager, identified as Manny, was extremely rude and unhelpful. Despite my attempts to seek assistance with transferring documents to my SIM card, he refused to help and instead directed a new employee to assist me. When the employee asked for his help, he avoided coming to assist, which led me to believe he was intentionally neglecting me. I suspect he may have discriminated against me due to my age, as he seemed more interested in selling me a new cell phone rather than addressing my concerns with the current one I own, which cost me nearly $[redacted]. This disrespectful behavior is unacceptable, especially considering the excellent service I have received from previous managers at this store. This incident has left me feeling disrespected and undervalued as a customer. I will be taking my business elsewhere moving forward.

On October 3, [redacted], I contacted Cricket Wireless to switch to the $50 plan. The representative mentioned that I needed to remove a bridge pay on my account. After putting me on hold, he confirmed the bridge pay was removed and the plan changed. However, the next morning, my phone was disconnected. Despite paying the $50 bill, they now ask for an extra $35, close to my usual monthly payment. They claim the bridge pay was not removed nor the plan changed as promised. I feel frustrated as I can only reach out via email due to the phone disconnection. The morning representative was unhelpful and failed to address my concerns. I seek guidance on restoring my service since I already paid my bill in full.

I am frustrated that my service got suspended even after I arranged a bridge payment with you last night. I was assured it was set to process on the 30th, so I made the payment with my card. However, our phones were still turned off this morning, which doesn't make sense as typically non-payment leads to service interruption after 12 am on the due date. This situation has put my job at risk as I am on call and needed to work, but my boss is upset with me assuming my phone is off because I neglected to make the payment. I am extremely unhappy about this situation.

We represent a guardianship agency for an elderly individual with Dementia who is now residing in a nursing home. We are facing difficulties canceling his cellular service with Cricket. The individual has no phone, cannot recall his number, and lacks paper statements. Our attempts at the store were unsuccessful without the account or cell phone number. The payments are automatically deducted from his bank account, and we have the bank statement's reference number for the most recent withdrawal. Despite visiting the bank, we were instructed Cricket must cancel the automatic payments. When contacting customer service, we were informed they require the Cricket account number or cell phone number for assistance, and leaving a callback request was not possible. We are seeking immediate help to cancel the service to avoid charges for December. Please contact us promptly at [redacted]. We are prepared to provide our Letters of Guardianship if needed. Thank you.

I purchased a Samsung Galaxy Amp Prime 3 through Cricket and insured it with Asurion but unfortunately, it was stolen. After filing a claim and sending the necessary documents multiple times without success, I am now seeking a refund for the phone's value and the $80 payment. Despite trying to resolve this with Asurion and Cricket, I have not made any progress. I have been without a phone for two months now and really need the refund to buy a new one elsewhere. I hope to receive a response soon. Thank you, Teri R. Please contact me via message at [redacted] between 9 AM and 1 PM. Thank you.

It seems that someone is remotely accessing my phone and inundating my YouTube and Facebook feeds with disturbing videos. These videos consist of repeated words, violent imagery of people being hurt or threatened, and inappropriate language in the tags and ads. I have collected evidence of these videos, but unfortunately, I have not received assistance in resolving this issue. I am frustrated that no one is taking my concerns seriously and some are suggesting I seek medical help. I am distressed by this ongoing harassment and feel helpless in stopping it.

I contacted Cricket yesterday afternoon around 5 p.m. to inquire about extending my bridge payment. The representative suggested I pay online, which I did around 9:30 p.m. Unfortunately, my phone was still disconnected even though I made the payment on time. Today, I called and they acknowledged the miscommunication and their mistake but refused to reconnect my phone, claiming it was suspended after midnight. This contradicts what I was told. I need my phone reactivated today as this issue is not my fault. I had intended to use the money elsewhere, but followed their instructions. I am disheartened by the lack of assistance and accountability from the representative named Eric, who declined to provide further information or escalate the matter. My only request is to have my phone service restored promptly.

On December 3rd, I made an early payment for my phone bill. I returned on December 9th to purchase a phone for my daughter for Christmas. I covered all costs, including the phone, activation fee, first-month service, and additional charges amounting to $[redacted]. Despite this, I am being informed that there is an outstanding balance of $38. This is the second time I have encountered this issue, and I would like to address it promptly to avoid any further misunderstandings. I have been a loyal customer of this company since [redacted], and I am unsure as to why this discrepancy exists. Any assistance in resolving this matter would be greatly appreciated.

I purchased a phone last Friday but had issues with the Bluetooth. I was initially told I had until this Friday to return the phone, but now I am being told differently. I have spent over an hour trying to resolve this issue and need to switch back to my original phone due to health reasons. Cricket is saying they cannot help me and I am feeling frustrated. I am located in Bellingham, Washington.

I have a family phone plan with five phones. Unfortunately, one of the phones stopped working, so I bought a replacement phone for $49. Together with a $25 activation fee, a case, and protective glass, the total cost was $[redacted]. Sadly, the new phone malfunctioned after just three days. The store would not provide a replacement and only refunded $69, asking for $[redacted] for another phone plus a new activation fee. I haven't purchased another phone yet. I'm confused as to why I have to pay for activation again. This occurred at the Cricket store in Sapulpa, Oklahoma. Can someone offer me some guidance on this issue?

Last night on 2/4/[redacted], I was informed by customer service that I needed a new SIM card due to mine being faulty. Today, I visited the Dublin, Georgia store to purchase a new SIM card. Initially, the reps were friendly. However, when I explained the situation, they became extremely rude. The sales representative attempted to replace the SIM card but broke my case and damaged the back cover of my phone in the process. The phone now functions even worse than before. Despite seeking assistance from customer service and requesting to speak with a corporate manager, I was informed that no higher-up would assist me. This experience has left me dissatisfied, and I feel compelled to seek legal counsel if my phone is not replaced due to the damage caused by a Cricket employee. I am eager to speak with a corporate manager regarding this matter.

I have been contacting Cricket frequently as I have been their loyal customer for two years. Recently, due to personal reasons, I had to open a new account after a 32-day break which led to my old account being canceled. Unfortunately, when I call them now, they only see me as a customer for a month and a half, causing frustration. The new phone number I was assigned receives numerous unwanted calls and texts, disrupting my communication. Despite my requests for a free number change, Cricket has repeatedly denied my plea. In my two-year tenure with them, I have not received assistance when needed. I am hopeful they can address my concern by allowing me to change my number without any charges. Thank you.

I have been a customer of this company for over 2 years, faithfully paying my $60 monthly fee for the phone I bought from them. This month, after making my payment, my service was unexpectedly canceled because the phone was reported as stolen or lost. Despite my protests to customer service, they informed me that the phone would be suspended for 48 to 72 hours as they claim no responsibility. Despite explaining my urgent need due to a job interview and family health issues, the handling of the situation was disappointingly cold. After speaking with a supervisor and then a manager, the suspension was only lifted for two hours. I am at risk of missing important calls, including potential job opportunities and updates on my sick family members in Cuba. The long wait times and lack of empathy from customer service feels like retaliation. This ordeal could have been easily resolved by Cricket, but they seem reluctant to help. Not having my phone for 2 days will have serious consequences for me financially and for my family. I feel stuck and unsure how to proceed to file a legal complaint.

I purchased a new phone online for $[redacted] last Friday for my son. I also paid $25.00 for activation and $7.00 for insurance. The total balance I paid was $[redacted].09. However, I noticed on Sunday that my monthly bill had changed to $93 from the usual $[redacted]. This morning, I discovered that my phone service was cut off even though I had paid the balance in full as shown on the website. After calling Cricket and spending 70 minutes on the phone with two representatives, I was told my service was stopped due to an unpaid balance. Even though I paid the $25.55 this morning to restore service, I want a refund since I had no outstanding balance according to the website. It seems the $7 for insurance was mistakenly applied to my account, resulting in a balance of $93 instead of the correct $[redacted]. This error led to an unnecessary payment on my part, and I urge Cricket to rectify this mistake.

I am having trouble with Cricket regarding my payment due date for this month only. I lost my job two months ago due to the pandemic and just started working again. My first paycheck is on Friday, 5/15/20. I requested a 4-day extension until then, but they are asking for $30 that I do not have. They informed me that my services will be suspended if not paid by midnight tonight. This lack of flexibility is disappointing as other companies have been understanding of my situation. I will consider leaving a review on Facebook about my experience.