Cricket Communications Customer Service Issues

Yesterday, I successfully switched from using a password to a fingerprint to unlock my LG Stylo 5. However, this morning after restarting my phone, I encountered a lock screen with a password prompt instead of the fingerprint option. I have tried all the passwords I can recall, but none are working. I require a mobile unlock code for my LG Stylo 5. I would appreciate the opportunity to communicate with a support representative to resolve this matter promptly.

I dialed [redacted] and was connected to an agent after a 7-minute wait. I encountered an issue where I have to reset my password monthly to pay my bill. The first representative hung up on me. I called again and spoke to Mirlon after an 8-minute hold, only to be disconnected again. On my third attempt, I was connected to supervisor Genises after a 7-minute wait, but she also abruptly ended the call. It seems they struggle with problem-solving. Can anyone assist me with resolving this recurring issue?

I purchased a Bluetooth speaker from the Cricket store in Danville, Illinois, and I am disappointed with its quality. When I shake the speaker, there are loose objects inside, indicating poor construction. I attempted to return it within five days with the receipt, but the store refused to refund me, which is frustrating. I am considering cancelling my service with Cricket due to this unsatisfactory experience.

I recently paid my $60 plan that was due. Later, when my data ran slow, I tried to purchase a $10 hotspot add-on, but mistakenly bought a $30 data extra thinking it would provide hotspot. Instead, it changed my plan. I want my $60 plan reinstated and a refund of $31. Please rectify this as it is frustrating when options are not clearly explained. I did not intend to change plans and feel taken advantage of, as this is the second time this has happened. I paid $80 total for a plan that does not offer much, hence why I wanted to add hotspot for $30. I am disappointed by the lack of clarity in your system and hope you can assist in resolving this issue promptly.

I encountered a significant issue while attempting to reactivate my grandfather's phone while he was hospitalized prior to Thanksgiving. Although I made one payment on his behalf, his health prevented him from using the phone, and, subsequently, I missed payments. I tried to get a new sim card at the local Cricket store, but his old phone had been misplaced by the hospital. The customer service representative I spoke to over the phone, Ghea, was very helpful and waived the activation fee. The Cricket store in Steubenville Ohio, specifically the employees Derek, Brandy, and Anna, provided exceptional service. I faced difficulties with an old phone, so they disabled the sim card I had just purchased, although Anna was exceptionally patient and helpful. Despite the challenges, I appreciate the effort from the employees and hope they receive recognition for their assistance. I contacted customer service to express my concerns, but unfortunately, the supervisor hung up on me, which was disappointing. I remain a loyal Cricket customer but expect better treatment in the future.

I am disappointed with the pricing and billing process at Cricket. My boyfriend and I were told our monthly bill for two lines would be $90, with each of us paying $45. However, after he paid $55 and I paid $66 by the due date of the 9th at midnight, our services were unexpectedly suspended. Despite making the payment at 10:30 PM, well before the deadline, due to the time zone difference, our service was cut off. The customer service representatives were not cooperative, insisting we pay an additional $55 to restore our service, making our bill a total of $[redacted] per month. This sudden increase and lack of understanding regarding time zones and payment deadlines has left us without phone service. The inability of Cricket to address this issue and their inflexible stance on the matter is incredibly frustrating. I just want a resolution and for our services to be restored without additional charges given the circumstances.

On May 26th, [redacted], I visited the cricket store in Blytheville, Arkansas, intending to pay my phone bill. During my visit, I discussed adding hotspot to my two phone lines with the sales representative. She suggested upgrading my plan to the $60 unlimited plan, which I agreed to. When I made the payment, I assumed it covered my bill completely. Since my husband usually handles the payments, I was unaware of the details. However, two days later, I was in a challenging situation with my car, and when I tried to use my phone, I discovered it was suspended. After a frustrating 45-minute wait, I managed to reach a representative to resolve the issue by paying an additional $15. It was surprising since I had already paid $84.66 during my visit, as shown on my receipt. The lack of communication from the sales lady about potential additional charges or the possibility of service interruption was disappointing. We feel it is unjust to have to pay extra under these circumstances. I hope this matter can be corrected promptly. Thank you.

I am having trouble accessing my account because my phone is lost and the security code is locked. After speaking with customer service, I was informed that only someone from corporate headquarters can override this security measure. Despite multiple attempts with customer service and at the local store, no one was able to assist me. I need to access my account to upgrade my phone, and the inability of customer service and local stores to help is disappointing. I am frustrated with the lack of support and communication to reach corporate headquarters for assistance. I am hoping for a resolution to this issue as soon as possible.

I returned to the Mountainhome store to exchange my phone within seven days due to call dropping. The employee helping me had only been there for five days, while the manager was unavailable. After they rebooted my phone and suggested trying it at home, I returned today for an exchange. Unfortunately, the manager refused to let the employee swap my Motorola for a Samsung, citing it was the eighth day. Despite my LG working well, the Motorola did not function properly at my location. They insisted on mailing it for a warranty exchange with another Motorola, which I am not satisfied with. The employee empathetically apologized in writing as the manager declined the exchange.

I purchased a phone from your company a couple of months ago. I had it for a few days before it started malfunctioning. I contacted customer service, and they were supposed to send me a replacement phone like the one I originally purchased. However, the phone I received was refurbished. I then went to the Cricket store and bought a new model, only to face the same issue of the phone not turning on. When I returned to the store the next day to inform the manager, I had to leave quickly for work as I am Candi from FedEx and I need to respond to calls to fix FedEx trucks. This situation has cost me thousands of dollars, and if we cannot find a solution, I will have to involve my lawyer.

I own an Icon 2 phone, while my daughter-in-law has the Icon 1. My device experiences constant issues with connectivity and functionality. Despite displaying a good signal, the internet rarely works, incoming calls do not reach me, and communication failures have led to discontinued services from social organizations. The phone malfunctions persist regardless of location, with delays of up to 6 hours in sending or receiving text messages. I have made repeated attempts to address these problems, visiting a Cricket Wireless store in Columbia, TN, where an employee informed me that I cannot upgrade before October 22 without exceptions. Regrettably, the staff member did not provide any solutions or assistance, suggesting I continue paying for a non-functional service until the upgrading date. This situation is highly disappointing, considering the six-month clause related to the phone deal. In essence, if the phone fails to operate efficiently, who truly benefits from this agreement? Certainly not me.

I am experiencing significant issues with my phone service. It is unreliable for making calls, leading to my state benefits being terminated as officials couldn't reach me. Despite contacting customer service and visiting the local store, my problem remains unresolved. When inquiring about an upgrade, I was informed at the Columbia TN store that I must wait until October 22nd. This leaves me in a frustrating situation of paying for a service that doesn't function properly. While I grasp the concept of paying in advance for a new phone, the current state of my device raises concerns about the fairness of this arrangement. My challenges with the phone have not only impacted my daily communication but have also resulted in the loss of crucial benefits. My son, using a different device in the same area, faces no issues, emphasizing the problem lies with my phone. As someone living with a disability, the financial strain caused by paying for unutilizable service is immense, especially with the added burden of losing essential benefits. This message struggles to send, further underscoring my phone's unreliability. Thank you, M.S. [redacted]

I have been on the phone with your company for over three hours. The auto pay was processed on a new credit card instead of the one designated. This error has left me with no funds for the month. Despite speaking to several representatives, including supervisors and managers, they have been unable to reverse the payment. They are directing me to my bank, but the card in question is a direct express card without a bank. Consequently, my son, who relies on SSI, is affected as well. It is concerning that there is no solution in place to refund the payment. After four hours, the issue persists. It is disheartening that your company cannot assist with such requests. If there is no resolution, I may consider switching providers. It is critical to ensure accuracy in payment processing to prevent such distressing situations.

Yesterday, I visited my local Cricket store to purchase an iPhone 13 due to issues with my old phone. While speaking to an employee, the call got disconnected after providing my information. Hoping for a callback, I waited in vain. Upon reaching out to the store again, the call abruptly ended after expressing my intent to buy the new phone. Disappointed by the lack of follow-up, I decided to switch to a different cell provider, where I successfully made the purchase and terminated my Cricket service. This incident influenced my decision to take my business elsewhere, costing Cricket a significant sale. Despite being a loyal Cricket customer, the failure to reconnect after a dropped call highlighted a flaw in their customer service. I voiced my concerns to a representative but was denied a refund for the unused portion of my October bill. Frustrated by the experience, I have begun recommending alternative providers to my family and friends. It's unfortunate that Cricket's service lapse resulted in losing a customer and potential referrals.

I am unable to access my Cricket account currently to cancel my service. I need to cancel my phone number [redacted] as I no longer use it. Additionally, my credit card is being charged $30 monthly, but my bank couldn't assist in canceling it. I am currently in China, and the phone number is not operational here. Your help with canceling the service would be greatly appreciated. Thank you in advance for your assistance.

Pat & Ignacio Martinez [redacted] Willis Way San Marcos, TX 78[redacted] [redacted] Monday, January 17, [redacted] John Dwyer, President Cricket [redacted] Lenox Park Boulevard Atlanta, GA [redacted] Dear Sir, My family and I have been Cricket customers for many years, always paying on time and satisfied with our phone purchases. Unfortunately, a phone bought by my wife three months ago has a manufacturing defect. Despite trying to return it at the San Marcos store, we were told to contact the manufacturer instead. This poses a problem as my wife needs the phone for safety and medical reasons. The phone often fails to let her answer calls, cuts out during conversations, and produces strange noises. We are seeking a refund to buy a new phone and continue our account with your company. We hope for a resolution that reflects our loyalty as customers. Please advise when we can return to your store for a refund and a new phone. Our Phones: Samuel Khamis Patricia Martinez [redacted] Ignacio Martinez [redacted] Respectfully, Ignacio Martinez

Today, I tried to change a phone number and spoke with a representative named Alyanna. My daughter was supposed to get a number with either a [redacted] or [redacted] area code, as per Alyanna's initial promise. However, she ended up with a [redacted] area code that my daughter didn't like. Alyanna mentioned a $15 fee to change it, which was frustrating. When I asked for a supervisor, I was told they were in a meeting and would call me back, but that never happened. After calling again later, I spoke with Jose, who promised to connect me with a supervisor but never did. After waiting on hold for over half an hour, I had to hang up.

I am experiencing issues with my hotspot. I purchased a $10 plan for 15 gigs two days ago, but now I am unable to access Netflix or HBO on my device at the usual spot. I would appreciate a prorated refund for the data as I've been unable to use it for my shows. It's frustrating to constantly encounter problems every time I try to add data. I hope this recurring glitch can be resolved soon as having to contact customer service or write in every time is inconvenient. I want to enjoy seamless hotspot service without any more troubles, or I might have to reconsider continuing with adding data in the future.

I have been on Cricket's [redacted] customer care line since about 8:00 this morning on July 1st, [redacted]. I have requested to speak with a supervisor, but unfortunately, I have been hung up on, harassed, left on hold, and ignored. It seems that Cricket Wireless has some serious customer service issues with employees who are disrespectful and seem to be in conflict with customers. They do not handle queries professionally, and when you ask for a supervisor, they decline. If customers are not valued by Cricket, it would be good to know before signing up with them. My son has offered to add me to his service plan to avoid dealing with a company that does not prioritize its customers. Perhaps more customer service training is required for Cricket's employees. This has been one of the worst customer service experiences of my life, and I regret choosing Cricket. I will inform other seniors in my building about my experience with Cricket Wireless.

I am a former Cricket Wireless customer and had a concerning experience recently. My phone got a virus, and I was unsure about the antivirus software used by Cricket. During my visit to the store, I was redirected to a less experienced staff member who offered me a slow replacement despite having a protection plan. It was only when I decided to cancel my account that I received proper attention. After going through the process with Asurion for a replacement, my new phone was mistakenly sent to someone who had stolen my identity. I felt disappointed by the lack of concern shown by Cricket and Asurion, and this whole situation has left me dissatisfied. I used to be a happy Cricket customer, but after this ordeal, I cannot recommend their services anymore.