Cricket Communications Customer Service Issues

I was informed when I opened my account, although I have since closed it, that my bill payment would be processed on the 3rd of every month. However, in the first month, the payment was withdrawn on the 1st, causing issues with my fixed income. I attempted to cancel before being charged, but due to the early payment, I couldn't. When I contacted customer service, I encountered rudeness and was directed to dispute the charge with my bank. I am seeking a credit of $80, as I was charged two days early, resulting in an overdraft fee of $35. I expect a resolution promptly, as I have already raised this issue with the BBB. Please address this matter without further delay. Thank you, Donnia Holson.

In January, I signed up with Cricket. The saleswoman convinced me to enroll in auto-pay, assuring me that my bill would be deducted on the 3rd of each month. However, my first bill in February was withdrawn two days earlier. This caused an overdraft in my bank account and subsequent charges. When I tried to address this and cancel my service, the representative George was unhelpful and rude. He claimed he couldn't reverse the payment due to auto-pay. I've been waiting for a month for a resolution but haven't heard back. I raised the issue with the Better Business Bureau and need Cricket to credit $80 to resolve the overdraft fee of $35. My name is Donnia Holson, the primary account holder at Cricket. Please rectify this issue and notify me by email. Thank you for your assistance.

In January, I signed up with Cricket but was not happy with the service. Despite being promised an auto-pay charge on the 3rd of each month, it occurred on the 1st, causing an overdraft fee as I get paid on the 3rd. I called and spoke to a gentleman named George who was unhelpful and rude, refusing to credit my account due to the cancellation. I am seeking a refund of $80 to cover the early charge mishap. My name on the account is Donnia Holson, and I have contacted the Better Business Bureau. I kindly request a prompt resolution. Thank you for your assistance.

On Thursday, I paid my bill, and that same night, one of the phones on my plan was stolen. I reported it and canceled that phone, but then all my phones were somehow canceled. I wouldn't cancel right after paying my bill, as they are claiming. They want me to pay $[redacted] to get my phones restored, which I'm not willing to do. It feels like Cricket is trying to take advantage of my situation. I'm considering switching to another carrier and will advise others to avoid Cricket. If I switch, I'll expect compensation for the month's service I just paid. I've been a customer for over four years, and this treatment is unacceptable. There seems to be a systemic issue that puts all Cricket users at risk of fraud. I've never dealt with such rudeness or incompetence before. This is just not right. Pamela Graham

I am concerned about my service being restored. I will not allow myself to be overcharged for the second time. If necessary, I will switch to another company rather than paying twice this month for service. Additionally, I refuse to pay for the restoration of lines that were canceled after my account was hacked. Your actions have left me feeling wronged and no restitution has been offered. Exploiting my misfortune will not go on forever for a business like yours.

Since my last call last week, I have been experiencing issues with my phone plan and features. The representative I spoke with changed my plan and entered a different phone into the system, causing numerous problems. Today, the supervisor I spoke to did not credit my account or reinstate my insurance, but they did correct the phone model in the system. I was informed in-store that in such situations, my account would be credited and no payment required. I remain dissatisfied with the service I have received over the past five days and am requesting the correct amount to be credited to my account along with the reinstatement of my phone insurance as I did not make any changes myself.

After my breakup, I paid $[redacted] to restore the service on April 1st. Originally, the account was under Michael W. But he kept deactivating my account, so I returned to Cricket twice. The second time, I established my own account, changed the pin, but he managed to deactivate it again. Upon returning to Cricket, I had to change the pin once more. Everything was fine until today when he reported my phone stolen, leaving me without service once more. I've paid Cricket $[redacted] recently and feel unfairly treated. I want my service restored or a refund as I believe Cricket is fraudulent. Tonight, Juan from customer service declined to provide me with the corporate number. Any assistance would be appreciated.

I recently reported two iPhones as lost, had them restored, but they have since been placed on a block list. Despite several attempts to resolve this issue with Cricket customer service, the iPhones remain blocked. The numbers affected are [redacted] and [redacted]. I have contacted Cricket multiple times, but the problem persists, preventing my grandkids from using the phones for their safety. I can be reached at [redacted] for further discussion on resolving this matter.

Hello, I'm Jasmin, and I have a Cricket account with 4 lines. I am disappointed with the customer service at the Cricket store on [redacted] Price Rd. in Brownsville, TX. Today, I arrived 15 minutes before 8 pm and was refused service with the excuse that the system was down. However, I noticed the agents laughing together after denying me service. It appeared they just wanted to close early. I usually have no issues with Cricket's service, but I hope they ensure their agents are available to assist customers during operating hours. I hope my feedback is taken into consideration.

I lost my phone and went to the Willow Lane Store in McDonough, Georgia, to buy a replacement. I chose a Demo phone and paid $85 for it. The Manager didn't inform me beforehand that the purchase was non-returnable. When I tried to return the phone the next day, I was surprised to learn about this policy. Had I known, I would have opted for a cheaper new phone. I only had the phone for less than 24 hours and couldn't even use it until it was charged the next morning. It seems like the Manager just wanted to offload the phone without being transparent. I simply wish to get a refund or exchange the phone for a new one.

I’ve been a Cricket customer for over three years. I recently purchased a new iPhone Xs for my upcoming trip to Europe, but I’m encountering issues unlocking it. Due to transferring my old Sim card to the new phone, Cricket's system now sees me as a new customer, imposing a [redacted]-day wait to unlock the device. This poses a problem as I need to use a European Sim card during my travels next month. Despite my efforts to clarify the situation with customer service, I have yet to receive assistance. I am eager to unlock my $[redacted] iPhone promptly. The reasoning behind Cricket's policy of locking devices for non-contract service eludes me. Any help resolving this matter would be greatly appreciated. Thank you.

Since Saturday, April 19, [redacted], I've been experiencing poor reception on my phone. The lack of service caused me to miss an important interview on FaceTime, affecting my work where my phone is essential for getting paid. I requested Cricket to enhance the security of my account by always asking for my pin, but their customer service failed to follow through appropriately. Despite requesting my pin be required for any account changes, I encountered multiple issues when contacting them. I was frustrated by the excuses and lack of resolution despite the significant financial losses I suffered. The explanation given about being too far from a tower or a tower being down did not suffice, and my reception problems persist. I'm disappointed in the lack of effective communication and action from the company.

On May 8, [redacted], I visited the Cricket store at [redacted] S 2nd St, Louisville, KY, to activate a Moto E5 cruise. Unfortunately, the imei number was blacklisted. Following the representative's suggestion, they used another phone's good imei to activate service temporarily before it got suspended the next day due to the original phone's blacklisted status. When returning to the store on May 9 to port the number to a new phone, they were informed this couldn't be done without paying for the service and phone again. Despite having already paid for the sim card, activation fee, and first month of service, they were denied a refund and left with no operational phone. They seek a resolution through a refund or to transfer the service to a new phone without additional fees.

I visited Cricket Wireless on the 15th of this month to try their service, having always been with Metro PCS. I purchased a Motorola Cruise for $[redacted], but it began malfunctioning by turning off and on by itself once I got home. The next day, I returned to get a refund, which took two hours due to their reluctance. The customer service representative, Daisy, only refunded me $40 out of the $[redacted] I paid. The remaining $70 was not returned, and they were uncooperative and rude. I will return on Saturday to exchange for a better phone, but I need the refund to do so. The store is in Farmers Branch, Texas, on Valley View Lane. The manager is Felicia. My name is Joe Bernal. I'm very upset by this experience and feel taken advantage of. Please assist me in resolving this matter. Thank you.

I was charged $39.99 for CASPCT002589 (cell-helmet liquid glass screen) when I purchased my phone in January. Additionally, I noticed a $25 charge for the cell-helmet that I did intend to buy. The sales staff ought to have been more attentive. The receipt should only show purchases for the phone and necessary accessories. I understand the company's policy on refunds but in this instance, the charge is unauthorized. I did not approve that purchase nor did I request or desire the new equipment upgrade or fee. As I was traveling through CO, I am unable to return to the store to resolve this in person. A refund for these unauthorized charges is necessary. The phone I bought has been problematic, requiring service from Samsung twice, and they are now offering a refund. I also bought 4 cases for 4 Motorola phones with Cricket service, which my children did not want. Unfortunately, the company does not accept returns on accessories, even with the original receipt. This experience has been costly and disappointing. I urge the company to refund the $39.99 promptly. My phone number is [redacted] for verification purposes. On the day of purchase, I spent $[redacted].91 on the phone and its accessories, none of which has been satisfactory. The company should prioritize standing behind its products and services.

My mother visited the Slidell store to replace my dad's phone. They upgraded both of their phones, but it turns out my mom already had the same phone they gave her. She wasn't informed of this and now has a phone she doesn't need. They are only offering to refund her $50 out of the $81 spent. I feel that the employee took advantage of her. Now that my mom is aware of the situation, they are unwilling to provide a full refund. This is unacceptable. We've been loyal customers for a long time, holding four lines with you without any prior issues. I demand that my mom receives the full $81 back, as it is the right thing to do.

My name is Katherine B., and my phone number is [redacted]. In May, I added a hotspot to my 55 unlimited plan, along with an additional phone for $25 a month. The hotspot was assigned to my main number. However, even after switching from an iPhone 6s Plus to a Samsung Galaxy J3 before the end of May, the hotspot has not been working. I've been charged $20 for a service I haven't been able to use, despite requesting its removal. I've been a customer for over a year, always paying on time. The app shows pending removal since I switched phones. I'm disappointed with the lack of resolution and the inability to get a refund. If this issue isn't resolved promptly, I may consider taking my business elsewhere.

On July 5th, I visited a cricket store and made an initial payment of $50. I was instructed to return the following Friday to make an $84 payment. Unfortunately, my service was disconnected early that morning. After contacting the customer care number, I was assured that paying the $84 would restore my service without changing the due date. Less than 24 hours later, my service was suspended again. Upon reaching out to customer care once more, I was informed that an additional $44 was needed to reinstate service, with no flexibility provided. This inconsistency and lack of assistance have left me dissatisfied, leading me to consider switching providers due to the subpar customer service experience and inadequate training of your staff. I believe there should have been a solution, but it seems your associates may lack the motivation or knowledge to address these issues effectively.

I made a payment for my phone bill on July 9, [redacted]. Surprisingly, when I woke up on July 22, [redacted], my phone had been turned off. Upon contacting cricket, I was informed that back in [redacted], someone mistakenly credited my account with $[redacted], and they decided to reverse this payment on July 22, [redacted]. It's perplexing why it took them four years to rectify this error. I find this situation illogical since if they had credited the wrong account, the phone associated with that account should have been turned off that same month due to non-payment. I'm currently trying to set up a new account to have my phone reactivated, as I have no knowledge of any credit on my account. Unfortunately, I'm facing difficulties with this process as two representatives initially mentioned I could get a new SIM card and number, but when I followed their instructions, other representatives said I couldn't proceed due to an outstanding payment. I'm frustrated by the inconsistent information provided and simply want my phone service restored.

I needed to replace my phone as my old one stopped working. I presented the paper slip I was given last week, showing I had a Cricket phone. Due to recent health issues, I had difficulty coming in sooner after experiencing my 4th stroke. Unable to drive, I rely on transportation services. There was some confusion about payment, and despite considering going to Boost, I prefer dealing with Cricket due to communication barriers elsewhere. Upon returning, the paper I had was missing, and I was informed of a $25 activation fee by the familiar staff member. Living on a tight budget of $[redacted] monthly and being unable to work, every dollar matters. As a loyal customer for over two years, I seek the discount offered but fear missing out due to store accessibility issues. I understand the offer expires today, August 12th.