Cricket Communications Customer Service Issues

This is the second time in less than two months that I have tried to order a new phone line to be added to my existing service but haven't received a confirmation number. I have been charged four times, and I need either a refund or immediate shipment of the phone I ordered. Please resolve this issue quickly. Ticket number: [redacted]-[redacted]. Account holder: April Couch. Mainline phone number: [redacted]. Please contact me urgently to fix this problem. Thank you.

Please note that all events during my conversation with a customer service representative were recorded, including an assault that took place while I was trying to make a payment at the local store. Despite numerous attempts to resolve this issue, contact corporate in Georgia, and request to be reached by the legal department, I have received no response. Refusing to make the payment on the 15th left me with no other option but to pay. The company now demands additional money but fails to return my calls or address the situation. I am concerned about the employee involved and their associates. It is clear that Cricket/Leap shows little regard for customer safety or addressing such incidents. I will be contacting the state attorney general and the BBB as I refuse to pay more to a company that disregards customers. I have faced difficulties with my phone due to the incident and it has been challenging to follow up. I demand to be heard and to review the audio and video recordings with a corporate representative present. The behavior displayed by both corporate and store levels is unacceptable. Thank you.

A week ago, I faced an incident at your local store while trying to pay my ! Since then, I have made several attempts to seek resolution or receive a callback from the corporate office. However, I have not heard anything back. I've also left messages for the legal department via the customer service number but have had no luck in getting a response. I chose not to make a payment on the 15th due to the lack of communication from Cricket, but now they are demanding more money without addressing my concerns. I am disappointed by the lack of customer safety measures and the inaction regarding the incident that was captured on camera. I was physically assaulted, and Cricket's response has been unsatisfactory. I intend to contact my state Attorney General and the BBB as I refuse to pay more to a company that disregards its customers. The issues with my phone, compounded by an employee's interference, have left me with little time to address this unacceptable behavior. I demand to be listened to, have the audio and video evidence reviewed with a corporate representative present, and request guidance on obtaining copies of the recordings. The company's attitude, both at the corporate and store levels, is truly disappointing. Thank you for your attention to this matter.

I am nearly done with completing your form, but Cricket has disconnected my cell for the second time in a week. When I went to the store on 8/15 to pay my bill, I was assaulted by employee friends. I am over 55 and disabled. No one is allowing contact or returning my calls from corporate. All sources provide the same [redacted] number, but nobody there can assist. If they disconnect my number Wednesday, I will not pay again if they won't try to contact me. I asked for service extensions twice on the 15th, but they were refused. I am considering changing providers. The employee involved should have been terminated. The incident was filmed and recorded by the company. I was afraid and left without calling the police immediately. I will seek legal help since corporate and legal contacts have been unresponsive. Any assistance is appreciated as I am frustrated and angry. This situation needs attention and resolution promptly.

My new phone heats up so much near the earpiece that I'm worried it might overheat. I've visited the Cricket store four times, but the manager claimed they're not associated with Cricket, even though their logo is prominently displayed. The store supposedly operates as a franchise. I've tried contacting the owner via email, but received no response. When I called Cricket's customer service, it was difficult to navigate, and despite being promised a loaner phone if I returned mine, the store didn't provide one. The store manager was unhelpful, and my last call to Cricket lasted over 40 minutes before I was disconnected. I've had enough of this poor service and lack of concern. If this issue isn't resolved soon, I'll be sharing my experience with everyone I know and on social media.

Hello, my name is Brian. Recently, I received a replacement phone about three or four days ago, but I've been experiencing issues with it right from the start. It keeps disconnecting from Wi-Fi, and when I try to check my emails or messages, the screen goes black, requiring me to restart it. I reached out to the manufacturer, and even after a factory reset, the problems persist. They suspect it's a hardware issue with the antenna. As I work non-stop between two hospitals, I can't afford to be without a phone. The option they gave me is to send in my phone and wait for a replacement, but that's not feasible with my job. They also suggested paying for a new phone upfront and getting reimbursed later, which I can't afford. I was informed that loaner phones are unlikely to be available at Cricket stores. All I need is a functional replacement phone, not a refurbished one, without the hassle of purchasing a new device and returning the faulty one.

I recently brought a brand-new iPhone to your company, and have been dealing with your customer care representatives who I feel have not been truthful. I am requesting that my iPhone be unlocked. The phone was purchased unlocked and it is not your right to lock it to your network. I had to buy another phone because my $[redacted].00 phone has essentially been taken over by your company. Please release my phone, as holding onto it feels like theft as it was never yours to begin with. I will seek documentation from Apple and AT&T to prove the ownership of the phone. Please provide me with the unlock code or consider purchasing the phone from me. Thank you.

I bought three phones around 5 or 6 years ago for $90 per month of service. I removed one phone from the plan in January [redacted], bringing my bill down to $60 for the two remaining phones. In August, I inquired about upgrading to unlimited internet, but later canceled the request. Now, I am being charged $80 a month, citing bridgepay as the reason for the price increase. I have always paid $60 for the two phones, not $80, and I am unwilling to pay the higher amount. It seems the representative I spoke with when making the changes did not document the adjustment correctly, causing this issue. As a loyal customer of Cricket since its opening, I expect better service and prompt resolution to this problem. I will not accept paying $80 a month for two phones when I have never done so before. This matter requires urgent attention and correction.

I was on a family plan with Cricket including my mom, dad, stepmom, and myself. Unfortunately, my dad, who is mentally abusive, has been manipulating our phone lines as a means of control. After being removed from the plan, I had to pay $75 to transfer both our lines to a new account to escape this situation. On December 19th, I paid the amount and received a $5 credit on my bill. Despite being reassured multiple times, somehow my phone was turned off, and my dad was able to access my account by guessing my pin. Now I'm being asked to pay $40 to have my phone reactivated because he canceled it from his own account. This feels unjust as I thought my pin would protect me. I'm currently without a phone due to this distressing situation.

I am in need of a breakdown of my phone activity between 10/14/[redacted] and 10/25/[redacted]. This information is necessary for an insurance claim related to a recent carjacking incident involving my vehicle. Although my service had been suspended on 10/09/[redacted] and reactivated on 10/25/[redacted], I have encountered difficulties in obtaining the required records from Cricket due to their paperless system. Despite multiple attempts to escalate the issue by requesting a supervisor and corporate contact information, I faced unhelpful responses and even disrespect from the staff which left me feeling frustrated. As a long-time customer, I expected better assistance in retrieving such basic information from the customer service computers for myself and my agents.

I am frustrated that as a long-standing customer, I do not receive the same phone deals as new customers. Despite paying my bills faithfully each month, I am continually overlooked for discounts. It is disheartening to be told about forthcoming deals for three years and see no special offers materialize. I am tired of not feeling appreciated as a valued customer. It is disappointing that despite being called a valued customer, the treatment suggests otherwise. I might need to seek legal advice, as the current situation does not align with the principle of equality professed in the company's preamble.

I was charged $7 per month for insurance for 7 months without being able to use it. I had claims in January 19, [redacted], and April 12, [redacted], but continued to be billed from April to November. Despite being promised a $49 refund after cancellation in November, I have yet to receive it. After speaking with customer service representatives and Assurion, I was only offered a one-month credit of $7, which is unacceptable. I wish to have the promised $49 refund applied to my bill promptly, as I have four lines that I may transfer to Sprint or Verizon if this issue is not resolved. The total billing for insurance from April to October amounts to $49. I request this amount to be credited to my account without further delays. Thank you.

I am reaching out about the store located at [redacted] South Salina St. in Syracuse, New York. The manager there is very unprofessional. Despite my attempts to inform him about the inappropriate behavior of one of his employees, he has shown no interest in addressing the issue. I have evidence through emails and text messages of him making threats. This manager allows his staff to engage in unprofessional behavior, such as leaving to run personal errands during work hours and even smoking marijuana outside the store. He lacks professionalism, is rude, and has a negative impact on your business. Multiple individuals have shared similar complaints about him. When I raised concerns, he wrongly fired an employee instead of addressing the problem. If possible, please contact me at [redacted]. This manager, Muscle, is based in Rochester, New York, but the situation specifically pertains to the Syracuse location. I am uncertain about his management style at other locations, but I believe that his actions are negatively affecting the store's revenue.

Hello, I wanted to share my recent experience with leasing an iPhone 6s for my wife as a Christmas gift. Unfortunately, soon after receiving it, we noticed battery issues. Despite visiting multiple stores and contacting various customer service departments, we were unable to find a solution. We eventually had to cancel the lease, but encountered difficulties in obtaining a refund. We have been patiently waiting for the return label from Progressive to send back the iPhone, but have faced delays. We have also tried reaching out to corporate without success. We have been loyal customers of Cricket for years and have never faced such challenges. We are hoping to receive a refund for the iPhone lease and perhaps even consider a new phone like the Motorola Moto e5 Supra for my wife. We just want to make things right and see a smile on her face again. Sincerely, D. Godbolt

I recently visited a store to buy a charger for my phone. Even though I declined the $20 charger they recommended for my phone, the salesperson kept insisting. To make matters worse, he claimed we had the same phone and assured me it would work. However, when I tried it at home, it didn’t work. They refused to accept returns on accessories and I was frustrated by the whole experience. I wish they had tested the charger in-store before pressuring me to buy it, especially after offering a discount to convince me.

I have repeatedly informed customer service that my payments are due on the 17th each month, not earlier. Despite this, I've been disconnected as my bill isn't due until the 12th. I receive text notifications warning of charges on the 12th, 13th, and 14th, but I get paid on the 15th due to post-dated checks. I expect my direct debit to only occur on the 17th. The representative tried to persuade me to switch and belittled me over a $42.00 bill. I am a long-time customer at Cricket and expect better treatment. I've encountered a serious intrusion on my computer resulting in stolen personal information. Please use my new email [redacted] for correspondence. Any additional security advice is appreciated. Thank you, Carrie S. Cooper.

I am disappointed with the lack of assistance from the workers at your Delhi store. My husband lost his phone and we went to the store with the protection plan, hoping to resolve the issue. We were directed to call customer care, but we explained that we did not have a phone to make the call. The workers then dialed the number on the store phone for us, only for us to find out that the service required a credit card payment, which we preferred not to use. The workers were unable to help further and insisted we call customer care, which was frustrating as our son is about to go on deployment, and the phone is crucial in staying connected. Moreover, the workers did not offer to suspend the phone service as suggested in your pamphlet after a phone loss, adding to our concerns. Additionally, we were informed that it could take up to four days to get a replacement phone, contradictory to the pamphlet indicating next-day service. This experience has made us question our reliance on your service, and we are considering switching to a different carrier. I hope to receive a response regarding this matter soon. Thank you. Letter from Mrs. Lamont.

I recently switched my number to Cricket after ensuring with multiple representatives that my LG Expression phone was compatible. I signed up for unlimited talk and data, but was unaware that the internet option wouldn't work on this device. Despite contacting customer service and tech support, the issue remains unresolved. I visited a Cricket store for assistance, but the problem persists. As a person with disabilities, I rely on a functional phone and did thorough research before purchasing this phone from Amazon. I feel misinformed and would like Cricket to rectify the situation. I believe receiving a free phone as part of their new customer deal would be a fair resolution.

Having issues with my brand new LG Expression, an unlocked phone, and the internet not working on Cricket despite being assured by representatives before purchasing. I ported my number over and bought an unlimited talk/data plan which the phone was said to be compatible with. The internet isn't functional despite various attempts with Customer Service, a store visit, and being passed around. The store was unable to assist me and denied the deal for a free phone when porting a number. Talking to higher-ups led nowhere, and I was rudely refused the offer and accused of false claims. I need Cricket to fulfill the promised deal, expedite a free phone shipment, and credit my account for the inconvenience caused by the ongoing internet service issue.

I contacted customer service to transfer a number to one of the lines on my account with multiple lines. The representative assured me it could be done but ended up canceling one of the lines erroneously. When I requested to leave my account unchanged due to the mistake, she claimed it was impossible. I felt puzzled as she created the issue, yet she insisted I pay for it. Despite being a long-time customer, I was taken aback by her attitude. She put me on hold for an extended period, still unwilling to correct her error, and abruptly ended the call. I am truly upset about this disappointing experience. This situation has to be rectified, and I demand that my account be restored to its original state immediately.