GetHuman-elenae's customer service issue with Creditkarma.com from February 2020
Help with my Creditkarma.com issue
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The issue in GetHuman-elenae's own words
I am trying to withdraw and transfer the money in my Savings Account. ... I want to close my CreditKarma Savings Account, but I can't logon to the account in order to withdraw and transfer the funds. I keep going into a loop. They won't give me a password code on my phone number. You need a zero balance to close your account.**I was able to get to reset my password with the phone code, but still not able to get past the login.**I am still not able to logon to my account, but what I have done is stop depositing into the Credit Karma Savings Account. Now I just have to figure out how to withdraw the money in the account.
I cannot do this online as with other online accounts. I need to reset the password but I can't because they won't let me.
I want to access my money, withdraw and transfer it.
I have been with CreditKarma for years. I even opened a Savings Account with them.
I tried to send Customer Support an email but after a week, nothing. I keep trying to reset my password, but I'm not able.
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