Withdraw Savings and Close Account

GetHuman-elenae's customer service issue with Creditkarma.com from February 2020

Help with my Creditkarma.com issue
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The issue in GetHuman-elenae's own words
I am trying to withdraw and transfer the money in my Savings Account. ... I want to close my CreditKarma Savings Account, but I can't logon to the account in order to withdraw and transfer the funds. I keep going into a loop. They won't give me a password code on my phone number. You need a zero balance to close your account.**I was able to get to reset my password with the phone code, but still not able to get past the login.**I am still not able to logon to my account, but what I have done is stop depositing into the Credit Karma Savings Account. Now I just have to figure out how to withdraw the money in the account.
I cannot do this online as with other online accounts. I need to reset the password but I can't because they won't let me.
I want to access my money, withdraw and transfer it.
I have been with CreditKarma for years. I even opened a Savings Account with them.
I tried to send Customer Support an email but after a week, nothing. I keep trying to reset my password, but I'm not able.
How GetHuman-elenae fixed the problem

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How Do I Cancel My Credit Karma Account?How Do I Report a Mistake with My Credit Report to Credit Karma?How Do I Setup Service with Creditkarma?How do I recover my Credit Karma account?
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Creditkarma.com

Savings Account
Customer service issue
Reported by GetHuman-elenae
Feb 1st, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 10570 others
0 customers following this

Timeline

GetHuman-elenae started working on this issue
Feb 1st, 2020 1:06pm
GetHuman-elenae indicated the issue is not fixed yet.
Feb 2nd, 2020 2:05pm
GetHuman-elenae indicated the issue is not fixed yet.
Feb 3rd, 2020 12:30am
GetHuman-elenae indicated the issue is not fixed yet.
Feb 4th, 2020 1:56pm
GetHuman-elenae indicated the issue is not fixed yet.
Feb 5th, 2020 2:30am