I have an open account with mediacom for $*** according to credit karma. When I called...

GetHuman836560's customer service issue with Creditkarma.com from June 2018

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The issue in GetHuman836560's own words
I have an open account with mediacom for $*** according to credit karma. When I called mediacom and the collection agency to pay it they both told me the balance was $***.** so I thought I was filing a dispute about the amount and accidentally created an account with transunion and never did get anything resolved. Now because I created that account that I dont want my credit score went down ** points which is very upsetting to me because I had just gotten it over *** now I'm back where I started from. There needs to be a more clear way to talk to credit karma when things like this happen. I need to know why credit karma shows $*** and I need to know how I can get my credit score back to where I had it. Transunion is one of the credit agencies and I just wanted to know why there was a discrepancy in amounts. I did not know I was signing up with them. I am working very hard to build my credit up and I almost cried when I saw it had went down over ** points. I hope this gets resolved.
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Creditkarma.com

Customer service issue
Reported by GetHuman836560
Jun 30th, 2018 - 10 mons ago
I have an issue with Creditkarma.com too
Fixed
Seen by 5 customers so far
Similar issue to 478 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman836560 started working on this issue
Jun 30th, 2018 2:46pm
GetHuman836560 indicated the issue is not fixed yet.
Jul 1st, 2018 5:03pm
GetHuman836560 indicated the issue is not fixed yet.
Jul 1st, 2018 10:12pm