I have an account at credit one bank and when I try to access my online account the web...

GetHuman-gildedil's customer service issue with Credit One Bank from August 2021

Help with my Credit One Bank issue
The issue in GetHuman-gildedil's own words
I have an account at credit one bank and when I try to access my online account the website is incredibly broken, and either it automatically logs me out of my account when I go to a new page or it displays the red error header that for security reasons online access to my account isn't available? And to call the phone number for assistance, except that none of the phone numbers have a prompt for this specific problem nor to speak with a representative. Also sometimes the drop down header text doesn't even appear correctly and instead gives an error like "Pushdown: Not Defined"*This all started, I think?, because I need to update my address and when I go to the settings page for updating mailing address and email, it displays "(Updated: Date Not Yet Available)", and when I click on the "Manage Now" the window opens a blank drop down and then also immediately logs me out with the errored red header.**So two main issues: accessing my account at all, changing my account settings

GetHuman-gildedil did not yet indicate what Credit One Bank should do to make this right.

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Credit One Bank

Customer service issue
Reported by GetHuman-gildedil
Aug 8th, 2021 - a year ago
Fixed
Seen by 30 customers so far
Similar issue to 2085 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday

Timeline

GetHuman-gildedil started working on this issue
Aug 8th, 2021 7:02pm
GetHuman-gildedil confirmed the issue is fixed. Hooray!
Aug 8th, 2021 7:09pm

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