I have * credit cards with CreditOne Bank which is owned by your company. First of all...
GetHuman1629029's customer service issue with Credit One Bank from November 2018
Help with my Credit One Bank issue
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16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman1629029's own words
I have * credit cards with CreditOne Bank which is owned by your company. First of all your customer service in spanish and English is so incompetent. I made a large payment on both of my credit cards and due to the large payment one of the cards was block because they said they needed a bank statement showing that I really did pay them. I have always paid the credit cards either with my chase debit or my University credit union debit card. I have never had any issues. And how is it that only one credit was blocked and not the other one. Now your company is requesting a bank letter head showing I did make the payment on the account to make sure I made the payments myself. i have had the credit card since ****. I have always charge and paid off the whole amount. All the sudden after the money is already out of my checking account for $*** the card is block because they need a statement to make sure i paid it? this is so ridiculous I have never had any issues with your customer service before or the credit card. Since when do people get penalized to bring down the balance of the cards to get a better rating on credit scores.
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