I have * credit cards with CreditOne Bank which is owned by your company. First of all...

GetHuman1629029's customer service issue with Credit One Bank from November 2018

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The issue in GetHuman1629029's own words
I have * credit cards with CreditOne Bank which is owned by your company. First of all your customer service in spanish and English is so incompetent. I made a large payment on both of my credit cards and due to the large payment one of the cards was block because they said they needed a bank statement showing that I really did pay them. I have always paid the credit cards either with my chase debit or my University credit union debit card. I have never had any issues. And how is it that only one credit was blocked and not the other one. Now your company is requesting a bank letter head showing I did make the payment on the account to make sure I made the payments myself. i have had the credit card since ****. I have always charge and paid off the whole amount. All the sudden after the money is already out of my checking account for $*** the card is block because they need a statement to make sure i paid it? this is so ridiculous I have never had any issues with your customer service before or the credit card. Since when do people get penalized to bring down the balance of the cards to get a better rating on credit scores.
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Credit One Bank

Customer service issue
Reported by GetHuman1629029
Nov 26th, 2018 - 10 mons ago
I have an issue with Credit One Bank too
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Seen by 4 customers so far
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Timeline
GetHuman1629029 started working on this issue
Nov 26th, 2018 5:34pm