I have * credit cards with CreditOne Bank which is owned by your company. First of all...

GetHuman1629029's customer service issue with Credit One Bank from November 2018

2554 similar
0 following
Help with my Credit One Bank issue
Next: our robot will wait on hold for GetHuman1629029 to get a Credit One Bank rep on the line!
Always use the GetHuman Phone tocall Credit One Bank. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1629029's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1629029 may need:
16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman1629029's own words
I have * credit cards with CreditOne Bank which is owned by your company. First of all your customer service in spanish and English is so incompetent. I made a large payment on both of my credit cards and due to the large payment one of the cards was block because they said they needed a bank statement showing that I really did pay them. I have always paid the credit cards either with my chase debit or my University credit union debit card. I have never had any issues. And how is it that only one credit was blocked and not the other one. Now your company is requesting a bank letter head showing I did make the payment on the account to make sure I made the payments myself. i have had the credit card since ****. I have always charge and paid off the whole amount. All the sudden after the money is already out of my checking account for $*** the card is block because they need a statement to make sure i paid it? this is so ridiculous I have never had any issues with your customer service before or the credit card. Since when do people get penalized to bring down the balance of the cards to get a better rating on credit scores.
GetHuman1629029 did not yet indicate what Credit One Bank should do to make this right.
I have an issue with Credit One Bank too
How GetHuman1629029 fixed the problem
We are waiting for GetHuman1629029 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Credit One Bank's attention and get better help faster. Tap below to get started.
Having Credit One Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1629029 fixes it.
This email address isn't valid

Credit One Bank

Customer service issue
Reported by GetHuman1629029
Nov 26th, 2018 - 10 mons ago
I have an issue with Credit One Bank too
Not resolved
Seen by 4 customers so far
Similar issue to 2554 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1629029 started working on this issue
Nov 26th, 2018 5:34pm