Bogus Late Fees

GetHuman845238's customer service issue with Credit One Bank from July 2018

Help with my Credit One Bank issue
The issue in GetHuman845238's own words
I was trying to pay my monthly bill and saw a bogus late fee. ... I was about to pay my monthly payment (at *:** A.M. EDT) and I noticed a late fee on my Platinum credit card. This is the second time in less than A MONTH charged to my account when I pay over the minimum payment EVERY month. I was charged a late fee on **** and it was removed on **** when I explained that I had made a payment of $** on *** toward my June bill not knowing that the billing cycle starts on the *nd of every month and not the first. I was charged ANOTHER late fee on ***. This is ridiculous!!! Please advise.
I have to pay the bill in the first week of the month because I survive on SSDI monthly payments and it is deposited into my bank account every *rd (or *st or *nd if the *rd is on a weekend) of the month.
Remove the fee and assure me that it will never happen again.
I ALWAYS pay over the minimum payment in the first week of the month.
I already tried calling customer service but the phone line doesn't open until ** A.M. my time which is ridiculous.
How GetHuman845238 fixed the problem
I had to personally call them and the representative saw that the company had made a huge error and assured me that it will be resolved within ** hours and gave me a reference*claim number.
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Credit One Bank

Credit One Platinum Card
Customer service issue
Reported by GetHuman845238
Jul 3rd, 2018 - 5 years ago
GetHuman845238 shared how to fix
Seen by 12 customers so far
Similar issue to 925 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday


GetHuman845238 started working on this issue
Jul 3rd, 2018 11:36am
GetHuman845238 indicated the issue is not fixed yet.
Jul 3rd, 2018 12:37pm
GetHuman845238 confirmed the issue is fixed. Hooray!
Jul 4th, 2018 1:54pm
GetHuman845238 confirmed the issue is fixed. Hooray!
Jul 6th, 2018 7:47pm

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