if I am receiving requests for an item someone else is selling how does craigslist expect them to sell it

GetHuman-plbourci's customer service issue with Craigslist from July 2018

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The issue in GetHuman-plbourci's own words
have inquires about an item for sale to actually go to the person trying to sell the item rather than someone else ... have been receiving email inquiries regarding*item being sold by someone else.
* you can't sell an item on Craigslist if people trying to contact you are directed to an uninvolved party** receiving inquires about an item someone else is trying to sell is useless and aggravating
they need to make customer service an actual service rather than a system that does not work to actually resolve issues but simply directs you else where or actually disconnects your call entirely
I have had items for sale on Craigslist in the past and wonder if interested parties were directed somewhere else causing a lost sale
what else is there to try the number provided to contact craigslist is snow absolute joke
I have an issue with Craigslist too
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Craigslist

customer service
Customer service issue
Reported by GetHuman-plbourci
Jul 2nd, 2018 - a yr ago
I have an issue with Craigslist too
Fixed
Seen by 4 customers so far
Similar issue to 1350 others
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Items needed
Email on Account
Password
Post ID
Phone Number on Account
Name of Account Holder
Timeline
GetHuman-plbourci started working on this issue
Jul 2nd, 2018 3:38pm
GetHuman-plbourci indicated the issue is not fixed yet.
Jul 2nd, 2018 4:40pm
GetHuman-plbourci indicated the issue is not fixed yet.
Jul 2nd, 2018 4:43pm