Hi I was sent an offer for a yearly membership for $*. and went to pay for it,then was...

GetHuman5299599's customer service issue with Craftsy from September 2020

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The issue in GetHuman5299599's own words
Hi I was sent an offer for a yearly membership for $*. and went to pay for it,then was told I could not use this offer as I had been a previous momnthly member. Two things I'd like to say about this. First, your company should not send out the offer if it does not intend to honor it. Second, it seems quite unfair to offer this to brand new subscribers and not offer it (or at least something comprable) to your loyal customer base. I do appreciate the free month I recieved when I paid for my monthly, but a month free is nothing in comparison to a year for $*. It leaves me feeling less positive about your companies policies. I noted even when you were bluprint you did not offer any advantages on the yearly to your loyal subscribers. I like that Creativebug does not do this.*Jessica

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Craftsy

Customer service issue
Reported by GetHuman5299599
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 88 others
0 customers following this

Timeline

GetHuman5299599 started working on this issue
Sep 25th, 2020 12:53pm

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