My service was disrupted when cox technicians unplugged my cable from the main port out...

GetHuman-jarreau's customer service issue with Cox Communications from October 2018

3 views
 | 
368 similar
 | 
0 following
Help with my Cox Communications issue
First: share to improve GetHuman-jarreau's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-jarreau got the right customer help using our suggestion.
Before contacting them, items GetHuman-jarreau may need:
Account name, Account email, Account number, Account PIN, Account phone number, and Account service address
The issue in GetHuman-jarreau's own words
My service was disrupted when cox technicians unplugged my cable from the main port outside of my condo to plug in my neighbor’s cable who was having new services installed. Thanks. The cable running from her condo ran across my doorway where I tripped over it repeatedly. Thanks. It took * weeks to get the wire removed and buried. Upon burying the wire my services were once again disrupted. Since then my internet and cable have become fickle at best. But that’s okay I’ve become my on technician as I now go to the port to tighten and jiggle wires until I have service again. Thanks. This is what I pay $*** a month for? It gets better. My bill is $** more this month. How can I have less usage from having being disconnected and yet have a higher bill ? But the best part is that I’ve been on the phone trying to speak with a costumer service rep for an hour only to be transferred and DISCONNECTED REPEATEDLY ! Resolve these issues or cancel my services. Thanks
GetHuman-jarreau did not yet indicate what Cox Communications should do to make this right.
I have an issue with Cox Communications too
How GetHuman-jarreau fixed the problem
We are waiting for GetHuman-jarreau to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Cox Communications email you?
This email address isn't valid
Follow this issue
See how GetHuman-jarreau fixes it.
This email address isn't valid

Cox Communications

Customer service issue
Reported by GetHuman-jarreau
Oct 14th, 2018 - 2 mons ago
I have an issue with Cox Communications too
Not resolved
Seen by 3 customers so far
Similar issue to 368 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jarreau started working on this issue
Oct 14th 6:55pm