My service was disrupted when cox technicians unplugged my cable from the main port out...

GetHuman-jarreau's customer service issue with Cox Communications from October 2018

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The issue in GetHuman-jarreau's own words
My service was disrupted when cox technicians unplugged my cable from the main port outside of my condo to plug in my neighbor’s cable who was having new services installed. Thanks. The cable running from her condo ran across my doorway where I tripped over it repeatedly. Thanks. It took * weeks to get the wire removed and buried. Upon burying the wire my services were once again disrupted. Since then my internet and cable have become fickle at best. But that’s okay I’ve become my on technician as I now go to the port to tighten and jiggle wires until I have service again. Thanks. This is what I pay $*** a month for? It gets better. My bill is $** more this month. How can I have less usage from having being disconnected and yet have a higher bill ? But the best part is that I’ve been on the phone trying to speak with a costumer service rep for an hour only to be transferred and DISCONNECTED REPEATEDLY ! Resolve these issues or cancel my services. Thanks

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Cox Communications

Customer service issue
Reported by GetHuman-jarreau
Oct 14th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 368 others
0 customers following this


GetHuman-jarreau started working on this issue
Oct 14th, 2018 6:55pm