My cell phone recently died. I bought a replacement phone from my long-time provider, U...

GetHuman-rkcraven's customer service issue with Cox Communications from August 2018

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The issue in GetHuman-rkcraven's own words
My cell phone recently died. I bought a replacement phone from my long-time provider, U.S. Cellular. Yesterday, a U.S. Cellular representative assured me "anyone" could transfer*e-mail service to my new phone. After ** minutes U.S.*Cellular gave up trying & referred me to Cox local service office (in Owasso, OK) . A young man there set forth a convoluted land line (***) ***-****) scheme to authenticate & obtain a new security code or number.*Cox subsequently reported a * digit number, specifically** *******, to my land line. Upon attempting to continue *this transaction, a message window advised only an * digit *number was acceptable.**This morning I have been on hold at (***) ***-**** for** hour & *** minutes.**Would someone from your fine organization be kind enough to call me at (***) ***-**** -or- (***) ***-****?
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Cox Communications

Customer service issue
Reported by GetHuman-rkcraven
Aug 14th, 2018 - a yr ago
I have an issue with Cox Communications too
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Seen by 9 customers so far
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Timeline
GetHuman-rkcraven started working on this issue
Aug 14th, 2018 3:26pm
GetHuman-rkcraven indicated the issue is not fixed yet.
Aug 14th, 2018 4:41pm
GetHuman-rkcraven indicated the issue is not fixed yet.
Aug 14th, 2018 4:41pm
GetHuman-rkcraven indicated the issue is not fixed yet.
Aug 14th, 2018 6:44pm
GetHuman-rkcraven indicated the issue is not fixed yet.
Aug 14th, 2018 6:46pm
GetHuman-rkcraven indicated the issue is not fixed yet.
Aug 15th, 2018 7:01pm
GetHuman-rkcraven indicated the issue is not fixed yet.
Aug 20th, 2018 4:47pm