I first signed up service to help a Cox employee at my door., only so he may meet his q...

GetHuman-kinkorn's customer service issue with Cox Communications from July 2018

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The issue in GetHuman-kinkorn's own words
Decrease in the bill. ... I first signed up service to help a Cox employee at my door., only so he may meet his quota. Been a loyal customer since ****. Never been late on my bill, even making months in advance payments! Over the years my "basic" (economy) pkg., has much since increased., making it more difficult to make these payments, having to "borrow from Peter to pay Paul"- so to speak. Switching to satellite isn't something l really don't want to do. I've (nicely) contacted Cox twice for assistance, to NO AVAIL. *A representative had said they could add a "retention" discount of $*.**, but, wasn't delivered. I would appreciate it if my bill be discounted as it was suggested offered to me this day on *******.

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Cox Communications

Cable
Customer service issue
Reported by GetHuman-kinkorn
Jul 26th, 2018 - 2 years ago
Fixed
Seen by 62 customers so far
Similar issue to 159 others
0 customers following this
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Timeline

GetHuman-kinkorn started working on this issue
Jul 26th, 2018 5:05pm
GetHuman-kinkorn indicated the issue is not fixed yet.
Jul 26th, 2018 5:06pm
GetHuman-kinkorn indicated the issue is not fixed yet.
Jul 26th, 2018 6:33pm
GetHuman-kinkorn indicated the issue is not fixed yet.
Jul 30th, 2018 4:26am