no help fro Cox just rude customer service

GetHuman-azrekit's Cancel or change services issue with Cox Communications from May 2018

11 views | 751 similar | 0 following
Help with my Cox Communications issue
GetHuman-azrekit's next move: talk to Cox Communications when they open.
Cox Communications's call center is closed now. We will send GetHuman-azrekit a reminder to call them when they open. Nothing to do for now but wait!
Top Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue in GetHuman-azrekit's own words
want to boost my internet speed they want to charge me for a trip charge I think that it should be covered I just got a increase in my bill and it is the same as if I have bundled as seen on TV. The retention dept. put me on hold never got back to me after talking to the the it tech dept said they could not tell my band with even though I am testing @ * megs download speed and paying for **. The other customer service lady was so rude . I am debating whether to cancel and go to a tablet with another provider. I just would like a simple fix. I really don't need the TV bundle the free air digital antenna works fine. I just cant stream Netflix without letting it buffer for ever. I would appreciate a call or email from some one who will give me at least some decent customer service Gary Rekerdre *(***) ***-*** pin is **** and my email is below.*regards Gary

GetHuman-azrekit did not yet indicate what Cox Communications should do to make this right.

How GetHuman-azrekit fixed the problem

We are waiting for GetHuman-azrekit to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-azrekit fixes it.
This email address isn't valid

Cox Communications

Cancel or change services issue
Reported by GetHuman-azrekit
May 1st, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 751 others
0 customers following this
Items needed
Account name
Account email
Account number
Account PIN
Account phone number
Account service address

Timeline

GetHuman-azrekit started working on this issue
May 1st, 2018 8:50pm
GetHuman-azrekit shared this issue with others over email
May 1st, 2018 8:53pm
GetHuman-azrekit shared this issue with your circles on Google+
May 1st, 2018 8:53pm
GetHuman-azrekit indicated the issue is not fixed yet.
May 5th, 2018 8:14pm
GetHuman-azrekit indicated the issue is not fixed yet.
May 5th, 2018 8:16pm
GetHuman-azrekit indicated the issue is not fixed yet.
May 5th, 2018 8:52pm
GetHuman-azrekit indicated the issue is not fixed yet.
May 5th, 2018 8:53pm
GetHuman-azrekit indicated the issue is not fixed yet.
May 5th, 2018 8:54pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers