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The issue in GetHuman-azrekit's own words
want to boost my internet speed they want to charge me for a trip charge I think that it should be covered I just got a increase in my bill and it is the same as if I have bundled as seen on TV. The retention dept. put me on hold never got back to me after talking to the the it tech dept said they could not tell my band with even though I am testing @ * megs download speed and paying for **. The other customer service lady was so rude . I am debating whether to cancel and go to a tablet with another provider. I just would like a simple fix. I really don't need the TV bundle the free air digital antenna works fine. I just cant stream Netflix without letting it buffer for ever. I would appreciate a call or email from some one who will give me at least some decent customer service Gary Rekerdre *(***) ***-*** pin is **** and my email is below.*regards Gary
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