I stayed at the Courtyard Marriott in Witchta Falls Texas, I stayed there from ** Aug...

GetHuman1136563's customer service issue with Courtyard by Marriott from September 2018

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The issue in GetHuman1136563's own words
I stayed at the Courtyard Marriott in Witchta Falls Texas, I stayed there from ** Aug to ** Aug of this year. I was there on official government orders for training at Sheppard AfB. I booked the room for the government rate of $**.**. For two nights of my stay (. **-** Aug ****) I was charged $*** a night because a bike race was taking place in the local area. I told the hotel manager I could not pay that much because I am on government orders and will not get reimbursed for the difference. She said they can not negotiate the price.The government will not pay for my travel vouchers with excessive hotel charges. I contacted the local management and asked to be credited the difference. They said the cannot guarantee the government rate or allow the government rate for that weekend and are unwilling to credit the charges. I feel this is price gouging. I would like the difference a total of $*** be credited back to my government travel credit card. If you need more information please contact me. Thank you

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Courtyard by Marriott

Customer service issue
Reported by GetHuman1136563
Sep 13th, 2018 - 2 years ago
Fixed
Seen by 31 customers so far
Similar issue to 8 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman1136563 started working on this issue
Sep 13th, 2018 3:54am
GetHuman1136563 indicated the issue is not fixed yet.
Sep 18th, 2018 6:26am