My name is James Estrada*Mbr* *************I bought two pairs of eye glasses from Costc...
GetHuman-jisuest's complaint issue with Costco from April 2018
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My name is James Estrada*Mbr* *************I bought two pairs of eye glasses from Costco which I've had for not quite a year now. That exact information you surely have on record. Tuesday evening on the **th of April this year while having dinner with friends my glass fell off while I was wearing them. No reason for this to have happened. At first I thought that the tiny ***** holding the left side bow support had worked it's way off with time but that was not the case. The hinge peg that is embedded into the bow by the Frame manufacture broke free causing my glasses to fall off. Of all the glasses that I have had in the passed including an older pair that I bought from Costco when I lived in California, I have never experienced nor have I ever heard of such issue ever happening to anyone. I am not abusive or did I do anything to these glasses that would cause this to happen. The next day I went to Costco to report this issue and spoke to an associate their in that department. She told me that Costco does not warrant the glasses or the frames. I the her that to me it was surely a manufacture product defect. That Costco would be happy that replace my glasses but at my cost. How could that be? I was not going to settle with that. I asked to see a manager but was told that the manager by the name of Neome was not in and she would be in next week. A male associate was called to help with this problem. I was then told that the frames that I had were no longer made. That they were discontinued. That if the frames could be found at another Costco then they could put a hold on them and have the frames shipped to our Costco here at the Kalamazoo store. IF that was the case I would still have to pay for the frames anyway. I still don't feel That I should be liable for defective product that was sold to me by Costco. The first female associate who's name also is named Neome told us that she did find a Costco store that happened to have one set of fames of the same type and manufacture number. That's when I was told that I would still have to pay for the frames because of the policy stating no warrantee no replacement. They told me that I would have to come back in to talk to the department manager to determine the out come of my complaint. Today I received a phone call from the associate by the name of Neome that the replacement frames that she found at another Costco store had been sold that day when I was there. They told me that they were going to put them on hold pending upon talking to the department manager Neome. She told me that she was sorry but unfortunately there was nothing that they could do. I would have to buy a new pair of glasses or some how glue the damaged frames myself. The issue is those original frames were defective manufacture product that I happened to be the victim to. My question now is if this happened to me now how may other customers have experienced the same problem. I am not negligent or am I at fault for the occurrence. My glasses just fell of for no reason while I was having dinner the other night with wife and some friends. I hope this can be resolved in a civil manner and I request that you give full consideration to my complaint and that I should not be liable at my cost. Manufactures chance product part numbers all the time to sell new product. My lenses cannot be to a specific shape and size will only fit those particular frames. I did leave my glasses there at the Costco store and I will be returning there to get them back.
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