RE: ORDER *********** **One of the items on this order were * bottles of Seba Med face...

GetHuman-betsylic's complaint issue with Costco from April 2018

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The issue in GetHuman-betsylic's own words
RE: ORDER *********** **One of the items on this order were * bottles of Seba Med face wash. When that part of the order was delivered, the box was wet and oozing with liquid soap so, of course, I refused the delivery. The next day, I received a box from Costco with the remaining three bottles of Seba Med, CLEARLY from the original delivered box, COVERED IN THE LIQUID SOAP FROM THE DAMAGED BOTTLE, wrapped in a huge amount of plastic. Gee, I WONDER WHY????? Obviously, someone from the warehouse received the damage package, opened it, took the three unbroken bottles out of the package, threw them in a box and shipped them back to me. This is SO WRONG on so may levels. First, who does that? Shipping me back merchandise covered in goo, second, sending me back an incomplete order and third, making me spend an hour an a half on the phone correcting the mistake? That's insane.
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Costco

complaint issue
Reported by GetHuman-betsylic
Apr 26th, 2018 - 5 mons ago
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GetHuman-betsylic started working on this issue
Apr 26th 10:32am