Dispute granted, received credit from Bank!

GetHuman4190284's Overcharge/Strange charge issue with Consumer Cellular from January 2020

Help with my Consumer Cellular issue
Before contacting them, items GetHuman4190284 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman4190284's own words
Correct over-charge on bill, finally reversed! ... Overbilling by Consumer Cellular---**Why do you keep raising my over-charges?**I am disputing part of my current charges($**)through my Chase Bank & Cons. Cellular added $** dollars in additional charges while this dispute is pending.*When I tried to call, I was told there was a ** minute wait & arranged for callback tomorrow at noon.** If they do not withdraw these charges, I will conduct social media campaign with your help & have informed them as such.** I would appreciate if Cons Cellular could send me the email address of its legal department*mgmt team, so that I can communicate in writing with someone in authority to reverse these charges.
Already paid for on previous bill
$** duplicate charge reverse as well as two $* penalties added in less than a week
Have always paid all of my bills in a timely manner
Would like to inform Cons Cellular that they should provide address for written communication & not force customers to wait in line on the phone for **-** minutes
How GetHuman4190284 fixed the problem

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Consumer Cellular

Cellular service, acct now closed
Overcharge/Strange charge issue
Reported by GetHuman4190284
Jan 2nd, 2020 - 10 months ago
Not resolved
Seen by 32 customers so far
Similar issue to 836 others
0 customers following this

Timeline

GetHuman4190284 started working on this issue
Jan 2nd 8:54pm
GetHuman4190284 indicated the issue is not fixed yet.
Jan 2nd 8:55pm
GetHuman4190284 indicated the issue is not fixed yet.
Jan 3rd 9:24am
GetHuman4190284 shared this issue with others over email
Jan 3rd 9:25am
GetHuman4190284 shared this issue with friends on Facebook
Jan 3rd 9:35am
GetHuman4190284 indicated the issue is not fixed yet.
Jan 6th 11:44pm
GetHuman4190284 indicated the issue is not fixed yet.
Jan 6th 11:46pm
GetHuman4190284 indicated the issue is not fixed yet.
Jan 6th 11:47pm
GetHuman4190284 indicated the issue is not fixed yet.
Jan 6th 11:47pm
GetHuman4190284 indicated the issue is not fixed yet.
Jan 6th 11:53pm