when we receive ACH payments from Conexis for COBRA payments, there is no information t...

GetHuman600993's customer service issue with Conexis from April 2018

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I was trying to do something, and ran into a problem.
when we receive ACH payments from Conexis for COBRA payments, there is no information that allows us to determine the client you are paying
I trust that Conexis will make this right and come up with a resolution that is fair.
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Conexis

EyeMed Vision insurance payment
Customer service issue
Reported by GetHuman600993
Apr 16th, 2018 - 3 mons ago
I have an issue with Conexis too
Fixed
Seen by 4 customers so far
Similar issue to 46 others
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman600993 started working on this issue
Apr 16th 7:25pm
GetHuman600993 indicated the issue is not fixed yet.
Apr 17th 8:33pm
GetHuman600993 confirmed the issue is fixed. Hooray!
Apr 19th 8:35pm