when we receive ACH payments from Conexis for COBRA payments, there is no information t...

GetHuman600993's customer service issue with Conexis from April 2018

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I was trying to do something, and ran into a problem.
when we receive ACH payments from Conexis for COBRA payments, there is no information that allows us to determine the client you are paying
GetHuman600993 did not yet indicate what Conexis should do to make this right.
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Conexis

EyeMed Vision insurance payment
Customer service issue
Reported by GetHuman600993
Apr 16th, 2018 - 5 mons ago
I have an issue with Conexis too
Fixed
Seen by 4 customers so far
Similar issue to 87 others
0 customers following this
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman600993 started working on this issue
Apr 16th 7:25pm
GetHuman600993 indicated the issue is not fixed yet.
Apr 17th 8:33pm
GetHuman600993 confirmed the issue is fixed. Hooray!
Apr 19th 8:35pm