I paid my Wayfair balance off but am being billed now for an unknown bill from April, ****.

GetHuman5864181's customer service issue with Comenity Bank from March 2021

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The issue in GetHuman5864181's own words
I am being billed by Wayfair*Comenity for a purchase reportedly on ********** . I recently paid off my balance of $***.** and thought I was done with Wayfair. WayFair is now associated with City bank. I tried speaking with Wayfair Customer Service who then referred me to Comenity. I have checked with my bank statements with no luck but I may have made purchases initially with another credit card (Sears). i want this charge removed as it is almost a year old and should (if legitimate) have been included in the final balance. Why would Comenity wait until now to discover an unpaid balance. I'm leery of the concern as Wayfair became very nasty and demanding when the last payment was late.
Removing this bill and closing this account.
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Comenity Bank

Customer service issue
Reported by GetHuman5864181
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 453 others
0 customers following this

Timeline

GetHuman5864181 started working on this issue
Mar 19th 3:34pm

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