On ********* a payment of $**.** was taken from my account. A Comenity rep applied my p...

GetHuman1524388's customer service issue with Comenity Bank from November 2018

25 views | 535 similar | 0 following
Help with my Comenity Bank issue
Did that get it fixed?
Waiting to see if GetHuman1524388 fixed the issue with our suggestion.
The issue in GetHuman1524388's own words
On ********* a payment of $**.** was taken from my account. A Comenity rep applied my payment to someone else's account in error. I have been given two different fax numbers to send in my proof of payment. Neither of these fax numbers are valid. I have contacted Comenity several times only to endure painful conversations with representatives who offer no legitimate help. I even spent an hour in a Jared store desperate for a resolution. I have been told the payment can not be found, that it has been found and returned (not accurate), that they do not have a fax, and then given a different fax number. I'm having the hardest time resolving this issue, and my account is now in collections. I would like for an experienced supervisor to contact me and provide me with a legitimate fax number so I can send in my proof of payment. I need this issue resolved as soon as possible, and I could do without any further run around.

GetHuman1524388 did not yet indicate what Comenity Bank should do to make this right.

How GetHuman1524388 fixed the problem

We are waiting for GetHuman1524388 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Comenity Bank's attention and get better help faster. Tap below to get started.
Having Comenity Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1524388 fixes it.
This email address isn't valid

Comenity Bank

Customer service issue
Reported by GetHuman1524388
Nov 8th, 2018 - 4 years ago
Fixed
Seen by 25 customers so far
Similar issue to 535 others
0 customers following this
Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account

Timeline

GetHuman1524388 started working on this issue
Nov 8th, 2018 5:13pm
GetHuman1524388 indicated the issue is not fixed yet.
Nov 8th, 2018 5:13pm

Setup Your New Home Easily

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians