On ********* a payment of $**.** was taken from my account. A Comenity rep applied my p...

GetHuman1524388's customer service issue with Comenity Bank from November 2018

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The issue in GetHuman1524388's own words
On ********* a payment of $**.** was taken from my account. A Comenity rep applied my payment to someone else's account in error. I have been given two different fax numbers to send in my proof of payment. Neither of these fax numbers are valid. I have contacted Comenity several times only to endure painful conversations with representatives who offer no legitimate help. I even spent an hour in a Jared store desperate for a resolution. I have been told the payment can not be found, that it has been found and returned (not accurate), that they do not have a fax, and then given a different fax number. I'm having the hardest time resolving this issue, and my account is now in collections. I would like for an experienced supervisor to contact me and provide me with a legitimate fax number so I can send in my proof of payment. I need this issue resolved as soon as possible, and I could do without any further run around.

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Comenity Bank

Customer service issue
Reported by GetHuman1524388
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 535 others
0 customers following this
Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account

Timeline

GetHuman1524388 started working on this issue
Nov 8th, 2018 5:13pm
GetHuman1524388 indicated the issue is not fixed yet.
Nov 8th, 2018 5:13pm

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