On ********* a payment of $**.** was taken from my account. A Comenity rep applied my p...
GetHuman1524388's customer service issue with Comenity Bank from November 2018
16 views | 535 similar | 0 following
Help with my Comenity Bank issue
Did that get it fixed?
Waiting to see if GetHuman1524388 fixed the issue with our suggestion.
The issue in GetHuman1524388's own words
On ********* a payment of $**.** was taken from my account. A Comenity rep applied my payment to someone else's account in error. I have been given two different fax numbers to send in my proof of payment. Neither of these fax numbers are valid. I have contacted Comenity several times only to endure painful conversations with representatives who offer no legitimate help. I even spent an hour in a Jared store desperate for a resolution. I have been told the payment can not be found, that it has been found and returned (not accurate), that they do not have a fax, and then given a different fax number. I'm having the hardest time resolving this issue, and my account is now in collections. I would like for an experienced supervisor to contact me and provide me with a legitimate fax number so I can send in my proof of payment. I need this issue resolved as soon as possible, and I could do without any further run around.
GetHuman1524388 did not yet indicate what Comenity Bank should do to make this right.
I have an issue with Comenity Bank too
How GetHuman1524388 fixed the problem
We are waiting for GetHuman1524388 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman1524388 indicated the issue is not fixed yet.
Nov 8th, 2018 5:13pm
Paying Too Much for Internet?
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.