I am writing regarding my J Crew Card ending with ****. I have called yesterday from ov...

GetHuman-leejalee's customer service issue with Comenity Bank from November 2018

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The issue in GetHuman-leejalee's own words
I am writing regarding my J Crew Card ending with ****. I have called yesterday from overseas and spoken to the Frank the supervisor and was told my account will be re-instated to zero and i will receive an email confirmation . Yesterday was the *rd time I have called since Aug regarding the same issue but instead of rectifying the problem, I kept getting additional late fees charges with each statement. I am overseas most of the time this year and this is causing me distress as i am worried its gonna affect my credit score. Kindly send the email confirmation to me soonest possible. My mailing address is *** Alexander loop unit ****. Do not attempt to call my US number as I am currently overseas.*With thanks*Jaleen Lee(Ms)
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Comenity Bank

Customer service issue
Reported by GetHuman-leejalee
Nov 2nd, 2018 - a mon ago
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GetHuman-leejalee started working on this issue
Nov 2nd 8:33am