For two months I have not been able to receive or send emails consistently. *I have si...

GetHuman1781137's customer service issue with Comcast from April 2021

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The issue in GetHuman1781137's own words
For two months I have not been able to receive or send emails consistently. *I have since had my computer worked on by two Best Buy Geeks. They worked in different ways & each had the computer working when I left. On both occasions from the first time I tried to send emails at home it didn’t work & I still wasn’t receiving them either. I turned off my modem-router & rebooted but the problems didn’t improve.*I have also not been able to change several of my Passwords. *The fact that Best Buy can get the email working consistently in-store & at home it doesn’t work leads me to question whether the equipment in the box at the street, the wires & the connections into my home are damaged.*Please send someone who works on these things to my house to investigate.*Thank you very much!*Again - Please send someone who works on these things to my house to investigate.*Thank you very much!

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Comcast

Customer service issue
Reported by GetHuman1781137
Apr 13th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 20634 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman1781137 started working on this issue
Apr 13th 10:44pm

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