Slow internet speed.*I have a direct coaxial cable from X* junction box to MB **** cabl...

GetHuman-jmirynow's Streaming or Download Trouble issue with Comcast from August 2020

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The issue in GetHuman-jmirynow's own words
Slow internet speed.*I have a direct coaxial cable from X* junction box to MB **** cable modem (direct cable was replaced when I upgraded to the X* service). The modem is connected with a Ethernet cable directly to my computer via a * GB Ethernet card. *When Comcast tech suggested that it may be my modem, I went through support with a Motorola Tech who determined that the signal to noise ratio *SNR (dB)* on the ** channels There were no other problems with the modem performance. Downstream Bonded Channels was TOO high ( **.* to **.*) causing the slow internet speed. The tech indicated the SNR should be in the **'s with **.* the highest for a clean signal. Thus, it has been determined that the problem is the Comcast signal and not any hardware issues.*I am suppose to be getting at least a *** Mbps capacity on my account with Comcast. Using Xfinity speed test the result was *** Mbps... Using speedtest.net connected to Comcast at Claymont, DE the result was ***.** Mbps

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Comcast

Streaming or Download Trouble issue
Reported by GetHuman-jmirynow
Aug 14th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 17753 others
0 customers following this

Timeline

GetHuman-jmirynow started working on this issue
Aug 14th, 2020 12:29pm