Hello, I am emailing you in regards to a trouble ticket we received about one of your p...

GetHuman5049333's Equipment Trouble issue with Comcast from July 2020

Help with my Comcast issue
First: share to improve GetHuman5049333's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5049333 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman5049333's own words
Hello, I am emailing you in regards to a trouble ticket we received about one of your phone lines not working. I spent some time looking into this and the issue with the telephone wiring for the phone * **********. It is currently showing a short . The phone *’s are functioning up to the modem properly, but it’s showing a problem past the modem to the inside. I could have a technician come out but generally inside wiring issues are not something a technician usually fixes and generally requires an electrician. If it’s an issue with your wiring there can be a charge to come out. Please let me know if you would like me to schedule a tech.**Email to Marc Blaisdell, *We had the Electrician out today and he said we need a new modem here in the house. I talked to a person at comcast today and he told me our line is fine because he can leave a message. then I called att which is the phone we had and he said he believes it is the modem also since every single phone is out. Att said that the reason the a message can be left is because it comes with your service, Our phone doesn't have the capability to leave messages Thursday *:** pm*About *:*** I talked to a person at Comcast. Who said we should contact our I.T. guy, I called Iris and left a message, then I call att to see if they could help me trouble shoot the problem, after going through a few test the ATT guy said he believes it is our modem also because all the phones are effective. ATT guy also said that our answering system is running through Comcast, our model of phone does not have the capability for that.**Thursday evening* Sr. Margaret Andrew spoke to her brother and said when he tried to call us sometimes it would ring then go into the answering machine and other times it just went into the answering machine.

GetHuman5049333 did not yet indicate what Comcast should do to make this right.

How GetHuman5049333 fixed the problem

We are waiting for GetHuman5049333 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Equipment Trouble issue
Reported by GetHuman5049333
Jul 10th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 15557 others
0 customers following this


GetHuman5049333 started working on this issue
Jul 10th, 2020 12:17am
GetHuman5049333 indicated the issue is not fixed yet.
Jul 10th, 2020 1:28pm