I was charged for a movie rental that I did not make. I called and talked with an agent...

GetHuman4878507's Billing issue with Comcast from May 2020

Help with my Comcast issue
The issue in GetHuman4878507's own words
I was charged for a movie rental that I did not make. I called and talked with an agent who said I watched the movie but I DID NOT. I may have punched a button by mistake but did not intentionally order the movie - and if I knew I had I would have watched it but I didn't. Please remove the $*.** charge from mty bill.

GetHuman4878507 did not yet indicate what Comcast should do to make this right.

How GetHuman4878507 fixed the problem
The charge was taken off my next billing - I even saw it! I just kept trying to contact someone above an "agent." The first agent referred me back to the automated phone number and all other numbers seem to lead back to the same automated one. I went around and around with that for too long. So I went to the website and thought I would try another agent ... and another ... until I found one that would take the charge off. I just stated I wanted the charge taken off and explained why where it said "Ask infinity ..." I was determined to keep trying agent after agent because I was right. Maybe they think people will give up over a $* charge. The second agent I tried was able to help me, and I was very appreciative. Also told him Comcast needs to make the number of a supervisor or manager available to deal with issues the agents can't.
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Comcast

Billing issue
Reported by GetHuman4878507
May 27th, 2020 - a year ago
Fixed
GetHuman4878507 shared how to fix
Seen by 4 customers so far
Similar issue to 14060 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman4878507 started working on this issue
May 27th, 2020 9:44pm
GetHuman4878507 confirmed the issue is fixed. Hooray!
May 28th, 2020 5:03am

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