My internet has been down for a week and * days. I've been told multiple reasons for it...

GetHuman3485405's customer service issue with Comcast from August 2019

Help with my Comcast issue
The issue in GetHuman3485405's own words
My internet has been down for a week and * days. I've been told multiple reasons for it not working and have had techs in my condo working on it that say it is a line issue they need to repairs from outside. I have left multiple voice mails for multiple Comcast employees and nobody has called me back. They're automated attendant just send me in circles, never connecting me to a human any more. I am desperately seeking help on this

GetHuman3485405 did not yet indicate what Comcast should do to make this right.

How GetHuman3485405 fixed the problem
Persistence. Just kept hammering at Comcast support and stressing how long the issue had been going and eventually got them to send out a senior tech ( but only after having had two here before over the past week ) to look at the condo wiring. *rd time's a charm as they say, as it looks like the senior tech found the issue in the wiring and ( knock on wood ) he resolved it.
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Comcast

Customer service issue
Reported by GetHuman3485405
Aug 26th, 2019 - a year ago
Fixed
GetHuman3485405 shared how to fix
Seen by 11 customers so far
Similar issue to 19885 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman3485405 started working on this issue
Aug 26th, 2019 5:51pm
GetHuman3485405 confirmed the issue is fixed. Hooray!
Aug 27th, 2019 8:05pm
GetHuman3485405 confirmed the issue is fixed. Hooray!
Aug 27th, 2019 8:06pm