My internet has been down for a week and * days. I've been told multiple reasons for it...
GetHuman3485405's customer service issue with Comcast from August 2019
Help with my Comcast issue
The issue in GetHuman3485405's own words
My internet has been down for a week and * days. I've been told multiple reasons for it not working and have had techs in my condo working on it that say it is a line issue they need to repairs from outside. I have left multiple voice mails for multiple Comcast employees and nobody has called me back. They're automated attendant just send me in circles, never connecting me to a human any more. I am desperately seeking help on this
GetHuman3485405 did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman3485405 fixed the problem
Persistence. Just kept hammering at Comcast support and stressing how long the issue had been going and eventually got them to send out a senior tech ( but only after having had two here before over the past week ) to look at the condo wiring. *rd time's a charm as they say, as it looks like the senior tech found the issue in the wiring and ( knock on wood ) he resolved it.
Please help with my Comcast issue
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GetHuman3485405 confirmed the issue is fixed. Hooray!
Aug 27th, 2019 8:06pm
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