Just got a call from comcast and said that my internet usage went over. The package tha...

GetHuman716212's customer service issue with Comcast from May 2018

621 similar
0 following
Help with my Comcast issue
First: share to improve GetHuman716212's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman716212 to get a Comcast rep on the line!
Always use the GetHuman Phone tocall Comcast. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman716212 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman716212's own words
Just got a call from comcast and said that my internet usage went over. The package that I bought into was to lower my bill and when I spoke to someone in the philipines they told me my package was a promotion and it ended and I had been given a cap and that I could pay comcast ** more dollars to go unlimited. REALLY??? I had more tv channels and paid that amount before I tried to lower my bill. No one called me or informed me that I had been given a promotional pkg or that I would be changed over to a limited amount of gb on the internet. Not what I was sold and not what I want. I just called comcast early in April and no one told me this had happened or that anything changed. Even my account on line says I have the old pkg I signed up for.
GetHuman716212 did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman716212 fixed the problem
We are waiting for GetHuman716212 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Comcast email you?
This email address isn't valid
Follow this issue
See how GetHuman716212 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman716212
May 24th, 2018 - 8 mons ago
I have an issue with Comcast too
Not resolved
Seen by 6 customers so far
Similar issue to 621 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman716212 started working on this issue
May 24th, 2018 11:34pm