I signed up for the **** internet coverage for ** months they took their payment out of...

GetHuman-mccookto's customer service issue with Comcast from May 2018

Help with my Comcast issue
The issue in GetHuman-mccookto's own words
I signed up for the **** internet coverage for ** months they took their payment out of our account as of May **rd which means May **th today is the beginning of a new billing cycle received a call today May **th stating that we had gone past our data usage and that we were now going to be starting to be billed for all additional data usage over our plan*For one thing did not know we had a limit on our data usage plan but even if we did how in the blue blazes could I have gone over it in one freaking day try to call to find out an answer but got hooked up with somebody in the Philippines whom I could not understand try to another number another person from the Philippines home I could not understand sorry somebody in United States but they could not help me with my billing issue because they are protection plan people .*So who DO I call for an answer ?
GetHuman-mccookto did not yet indicate what Comcast should do to make this right.
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Comcast

Customer service issue
Reported by GetHuman-mccookto
May 24th, 2018 - 6 mons ago
I have an issue with Comcast too
Fixed
Seen by 5 customers so far
Similar issue to 395 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman-mccookto started working on this issue
May 24th 7:21pm
GetHuman-mccookto confirmed the issue is fixed. Hooray!
May 24th 8:58pm
GetHuman-mccookto confirmed the issue is fixed. Hooray!
May 24th 8:58pm
GetHuman-mccookto confirmed the issue is fixed. Hooray!
May 24th 9:00pm
GetHuman-mccookto confirmed the issue is fixed. Hooray!
May 25th 9:30pm