Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mjbland may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-mjbland's own words
I ordered a jacket (Snow Country* Hooded Jacket), this order was placed Nov **. I was told over the phone that I should have the jacket by around Nov **. It is Dec *, I have not gotten the jacket, there is no update shipping information, and my credit card was charged. I cannot get in contact with ANYONE with the phone number provided, it gives me a male recorded voice, song ring-back, lady recorded voice, second song ring-back, lady recorded voice again, then the line goes dead. I have been calling for *week at all times of day, trying different phones, and I cannot get through to anyone. I have sent multiple emails and only one has been replied to and it simply tells me to call the phone number. I am beyond frustrated with how this company doesn't seem to care at all that I am missing my jacket and subsequently my money. No one on their end seems to want to help me or care.
GetHuman-mjbland did not yet indicate what Columbia Sportswear should do to make this right.
I have an issue with Columbia Sportswear too
How GetHuman-mjbland fixed the problem
We are waiting for GetHuman-mjbland to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.