I ordered a jacket (Snow Country* Hooded Jacket), this order was placed Nov **. I was t...

GetHuman-mjbland's customer service issue with Columbia Sportswear from December 2018

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The issue in GetHuman-mjbland's own words
I ordered a jacket (Snow Country* Hooded Jacket), this order was placed Nov **. I was told over the phone that I should have the jacket by around Nov **. It is Dec *, I have not gotten the jacket, there is no update shipping information, and my credit card was charged. I cannot get in contact with ANYONE with the phone number provided, it gives me a male recorded voice, song ring-back, lady recorded voice, second song ring-back, lady recorded voice again, then the line goes dead. I have been calling for *week at all times of day, trying different phones, and I cannot get through to anyone. I have sent multiple emails and only one has been replied to and it simply tells me to call the phone number. I am beyond frustrated with how this company doesn't seem to care at all that I am missing my jacket and subsequently my money. No one on their end seems to want to help me or care.
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Columbia Sportswear

Customer service issue
Reported by GetHuman-mjbland
Dec 3rd, 2018 - a mon ago
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GetHuman-mjbland started working on this issue
Dec 3rd, 2018 8:51pm