On ********** I placed an order (*********) of which I received the wrong item--had ord...

GetHuman-cllrashl's customer service issue with CollectionsEtc.com from November 2020

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The issue in GetHuman-cllrashl's own words
On ********** I placed an order (*********) of which I received the wrong item--had ordered item ****** (Red Nordic snowflake cuddle wrap) but I received instead item ****** (Woman purple fleece robe). I called and was told to keep the wrong item and the requested item would be shipped, also the item ****** that had been backed ordered. My Customer * is ********. I've called several times and would appreciate an answer by e-mail as to the results of outstanding order. Thank you for your attention too this matter. I want Collections to check when and if my replacement order was placed and what shipping date to look for it!

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Customer service issue
Reported by GetHuman-cllrashl
Nov 3rd, 2020 - 9 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 1068 others
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GetHuman-cllrashl started working on this issue
Nov 3rd, 2020 4:32pm