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CollectionsEtc.com Customer FAQ

Top Answers & How-to Guides

What is CollectionsEtc.com's Phone Number?

The question we are asked most often is about how to talk to CollectionsEtc.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where can I find my order history?

To access your order history on CollectionsEtc.com, simply log in to your account and navigate to the "My Account" section. From there,...

Can I request a catalog?

Yes, you can request a catalog from CollectionsEtc.com. We understand the importance of having a physical copy of our catalog, so we...
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Recent CollectionsEtc.com Customer Questions

How long does it take to ship my order after ordering?

Generally, orders at CollectionsEtc.com are processed within 1-2 business days. Shipping time varies based on the shipping method selected during checkout as well as the delivery location. Standard shipping generally takes 5-9 business days after the order has been processed, while express shipping options are available for quicker delivery. Please keep in mind these are estimated times and actual delivery can be affected by factors outside of our control.
Asked Jun 14, 2024 7:58 PM

Would like to place an order of items that I have written down. May I do it on-line?

Yes, you can place an order online at CollectionsEtc.com. Simply use the search bar at the top of the homepage to find your desired items. Once you've found an item, select your preferences (such as size or color, if applicable), then click "Add to Cart." When you've added all your items to your cart, click "Checkout" to proceed with payment and shipping details. Ensure all information is correct before placing your order to ensure a smooth process.
Asked Apr 2, 2024 5:12 PM

I have an item I need to return, I can't figure out where to get the return address label

To return an item to CollectionsEtc.com, you don't need to worry about a separate return address label. You can use the convenient, pre-printed return label that is already provided on the bottom front of your original invoice. This has the return address on it. Simply detach it from your invoice and stick it on your return package. Note that a fee of $7.99 will be deducted from your refund for using this label for its convenience and to cover return shipping charges. If you prefer not to use this pre-printed label, you can send your return to Collections Etc., 12420 W. K-42 Hwy Wichita, KS 67227. The return shipping costs will then be on you.
Asked Feb 24, 2024 8:03 PM

Help me with my CollectionsEtc.com customer service issue

Ordering

How do I place an order?

To place an order on CollectionsEtc.com, simply browse our website and add the items you wish to purchase to your cart. Once you have...
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Tracking

How can I track my order?

To track your order, simply log into your account on CollectionsEtc.com and go to the "Order History" section. From there, you will...
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Newsletter

How do I sign up for your newsletter?

To sign up for our newsletter, simply visit our website and look for the signup form. You can usually find it on the homepage or in...
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Website Information

What is CollectionsEtc.com?

CollectionsEtc.com is an online retailer offering a wide range of unique and affordable products for home, garden, and personal use....
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Payment Methods

What payment methods are accepted?

We accept various payment methods to ensure a convenient shopping experience. At CollectionsEtc.com, we currently accept payments through...
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Return Policy

What is your return policy?

Our return policy at CollectionsEtc.com aims to ensure customer satisfaction. If you are not completely pleased with your purchase,...
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Shipping

Do you offer international shipping?

Yes, CollectionsEtc.com does offer international shipping. We understand that our products may be desired by customers around the world,...
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Are there any shipping restrictions or charges?

At CollectionsEtc.com, we strive to provide a seamless shopping experience, including our shipping policies. We offer shipping services...
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Account Information

Where can I find my order history?

To access your order history on CollectionsEtc.com, simply log in to your account and navigate to the "My Account" section. From there,...
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Loyalty Program

What is the loyalty program and how does it work?

The loyalty program at CollectionsEtc.com is a special membership program designed to reward our loyal customers. It functions as a To join the loyalty program, customers simply need to create an account on our website and start making purchases. As they continue to shop, the points will automatically be added to their account. The more points they earn, the more benefits and rewards they unlock. It's our way of showing appreciation for their continued support and making their shopping experience even more enjoyable. Customers can easily track their points and rewards through their account dashboard. Additionally, we frequently send out exclusive promotions and offers to loyalty program members, ensuring they have access to the best deals....
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Catalog

Can I request a catalog?

Yes, you can request a catalog from CollectionsEtc.com. We understand the importance of having a physical copy of our catalog, so we...
Read more
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