CollectionsEtc.com Customer FAQ

To find your order history for CollectionsEtc.com, you can visit the website and navigate to the account section if you have created an account. Once you log in, there is typically an option that allows you to view your order history. This section will provide you with details about your past purchases, including order dates, item descriptions, and totals. If you made a purchase as a guest and do not have an account, it may be more challenging to retrieve your order history, but you could check for confirmation emails that were sent to you following your purchase. For more specific guidance or if you are having trouble accessing your order history, it might be helpful to refer to the current webpage for further instructions or additional support.

Yes, you can order items from multiple catalogs using one order blank. Just make sure to clearly identify the items you wish to order from each catalog to ensure your order is processed correctly.

Generally, orders at CollectionsEtc.com are processed within 1-2 business days. Shipping time varies based on the shipping method selected during checkout as well as the delivery location. Standard shipping generally takes 5-9 business days after the order has been processed, while express shipping options are available for quicker delivery. Please keep in mind these are estimated times and actual delivery can be affected by factors outside of our control.

Yes, you can place an order online at CollectionsEtc.com. Simply use the search bar at the top of the homepage to find your desired items. Once you've found an item, select your preferences (such as size or color, if applicable), then click "Add to Cart." When you've added all your items to your cart, click "Checkout" to proceed with payment and shipping details. Ensure all information is correct before placing your order to ensure a smooth process.

To return an item to CollectionsEtc.com, you don't need to worry about a separate return address label. You can use the convenient, pre-printed return label that is already provided on the bottom front of your original invoice. This has the return address on it. Simply detach it from your invoice and stick it on your return package. Note that a fee of $7.99 will be deducted from your refund for using this label for its convenience and to cover return shipping charges. If you prefer not to use this pre-printed label, you can send your return to Collections Etc., 12420 W. K-42 Hwy Wichita, KS 67227. The return shipping costs will then be on you.