Before contacting them, items GetHuman4883606 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4883606's own words
*th time contacting--order********* date **-**-****. Ordered* items all same. Called few times , was told items on back order* would I like a refund. Said no, will wait. Called in April, was told items had come in, would arrive *-** days. Items received, great. Then on **-**-**** credit card was billed $**.**. Why the additional charge? Am sure an order can't be accepted unless prepaid, and why was I asked the times called "did I want a refund" if not prepaid? Also dislike system of having to pay $*.** to submit complaint. Have contacted my back, was told to recontact them if I want them to dispute the charges-may do so. Can call me, Jerry Stowell (husband), at ***-***-****. Have ordered times past for Christmas, very happy. Not this time, VERY DISSAPOINTED this time. Request quick explanation PLEASE.
GetHuman4883606 did not yet indicate what CollectionsEtc.com should do to make this right.
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