I received order ********* **** and two spinners were for Mother's Day. My Mom told m...

GetHuman-wendy_cu's customer service issue with CollectionsEtc.com from May 2018

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I received order ********* **** and two spinners were for Mother's Day. My Mom told me today they're damaged and don't work! Can we fix my embarrassment please. Item ****** Solar Twirling Butterfly Stake has a glue ring on the top of the glass sphere. It's the center of the flower. Also there's not enough threads on the ***** part of the stakes to make it sturdy enough to stand. It collapses. Secondly item ****** Garden Spinner has a cracked plastic small ball, and perhaps * E stake pieces? There are * stakes that are identical-not an E AND AN F? The bottom cups don't spin the way it goes together. In addition according to directions the *xH washers are to small to fit where instructed. I don't know if these are possibilities to why the bottom is too tight to spin (even when used with the broken ball) or not. Not to mention it seems shorter than pictured, but I didn't have her measure. Do you have operative replacement parts you can send to fix these issues please?
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CollectionsEtc.com

Customer service issue
Reported by GetHuman-wendy_cu
May 18th, 2018 - 10 mons ago
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GetHuman-wendy_cu started working on this issue
May 18th, 2018 8:38am